Sr. Customer Quality Lead

About the role

Serve as the primary point of contact for all customer quality-related topics across the Americas. Lead customer communication during complaint investigations, from initial feedback through final resolution. Collaborate with global manufacturing and quality teams to ensure alignment and timely issue resolution. Analyze quality testing results and provide recommendations to improve manufacturing processes and product quality. Identify trends, deviations, and opportunities for continuous quality improvement. Manage multiple complex quality projects to ensure adherence to standards and achievement of business objectives. Evaluate and report on quality performance, sharing insights with cross-functional teams including Sales, Product Marketing, and Business Development. Ensure consistent execution of quality processes and procedures across regions and stakeholders. About You: Bachelor's degree required. 7-10 years of experience in quality, manufacturing, or related fields. Experience working with global manufacturing organizations is preferred. Strong analytical skills with the ability to interpret complex data and drive decisions. Excellent communication skills, with experience interacting directly with customers. High attention to detail and strong problem-solving capabilities. Ability to manage multiple priorities and projects in a fast-paced environment. Collaborative mindset with the ability to work cross-functionally across global teams. Littelfuse is an equal opportunity employer committed to empowering every associate to make a difference - everywhere, every day. We offer a comprehensive benefits package, including: Medical, dental, and vision coverage 401(k) with company match and annual contribution Paid time off and 11 holidays Flexible and remote work options $850 Lifestyle Spending Account Tuition reimbursement (up to $20,000) Lean Six Sigma certification and career development opportunities Life, disability, and voluntary insurance options Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all final employment decisions will be made by a person. #LI-FFP Artificial intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all final employment decisions will be made by a person. Salary Range: $125,000.00 - $208,300.00 The salary offered will vary depending on your location, job-related skills, knowledge, and experience. At Littelfuse, we support employee growth and development. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.