Set the daily standard for service and hospitality across the front of house
Stay visible on the floor and interact with guests to assess and elevate their experience
Always uphold operating procedures and guest safety and satisfaction standards
Ensure all guest areas are fully staffed and functioning efficiently
Coach and Develop the Team
Supervise front of house team members and coach them in the moment
Drive t eam member engagement and create a team culture rooted in care and accountability
Support hiring, scheduling, onboarding, and ongoing development
Delegate tasks clearly and follow up to ensure completion
Manage Operations
Execute opening and closing procedures and manage assigned shifts
Use business metrics and guest feedback to drive performance improvements
Maximize revenue and profit within your area of responsibility
Support ordering, inventory management, and facilities needs as assigned
Uphold Standards and Culture
Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
Maintain compliance with all health, safety, and operational standards
Champion a positive, high-energy work environment that reflects the Topgolf brand
CORE COMP E TENCIES FOR SUCCESS
Customer Focus | Building strong customer relationships and delivering customer-centric solutions.
Gathers guest satisfaction input on behalf of the team and takes action on findings
Holds Team member s accountable for meeting and exceeding guest expectations
Addresses gaps in the team's ability to meet emerging guest needs
Aligns daily operations and team behaviors to create outstanding guest experiences
Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Communicates clear goals, roles, and expectations to all t eam member s
Coaches others on how to deliver best-in-class hospitality
Ensures the team has the right skills and leverages individual strengths
Rewards team efforts and creates a strong sense of team spirit
Drives Results | Consistently achieving results, even under tough circumstances.
Pushes the team to achieve results and maintains focus during high-volume periods
Fosters a sense of urgency for reaching goals and meeting shift objectives
Leverages business metrics to drive performance and maximize profitability
Maintains operational standards even when circumstances are challenging
Communicates Effectively | Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Adjusts communication style and content to suit guests, t eam member s, and leadership
Encourages open, candid communication within the team
Listens actively to guests and team members and responds with clarity
Breaks down communication barriers to keep the operation running smoothly
Requirements
2+ years of restaurant, hotel, or entertainment venue management experience as a n Assistant Geneal Manager or General Manager
High school diploma or equivalent
Ability to obtain required licenses and certifications for your location
Must be 21 years of age or older as required by state or local law
PHYSICAL REQUIREMENTS
Let's be real; this isn't your typical desk job! Here's what you'll need to do to thrive in this role:
Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents
Sounds like a fit? We can't wait to meet you!
Benefits
Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform - and that's just for starters for those who qualify. View team member benefits here.ADAThe above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.EEO StatementTopgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (sucHealth insuranceDental insuranceVision insurance401(k)
Topgolf · Tg - Venue - Greensboro