Customer Service & Operations Credit Analyst

Responsibilities

• Your day-to-day will include:
• Authorising and investigating all transactions to our KPIs
• Collecting and analysing the required information from the customers and businesses
• Reviewing processes which could be automated or enhanced to improve the customer and business experience.
• Supporting with process training and knowledge sharing in the team
• The skills you'll need
• To excel in this role, you'll have strong customer service abilities along with customer and industry knowledge. You'll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.
• You'll also demonstrate:
• An awareness of changes in trends, policies and regulations
• An understanding of our industry and its customers
• Hours
• 45
• Job Posting Closing Date:
• 05/06/2026

Additional Information

Join us as a Customer Service & Operations Analyst We'll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs. You'll be liaising with customers and businesses to accurately collect information to solve their queries. You'll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers daily. We're offering this role at senior analyst level.

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