Global Head of Sales Enablement

About the role

At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. Sierra is hiring its first Global Head of Sales Enablement to build the programs, content, and systems that make a world-class Sales team even better. This person will build an enablement function that is ahead of the curve - designed for the company Sierra is becoming, not just the one it is today. This is a builder role. There are strong foundations in place: an onboarding program, a sales bootcamp, core pitch materials - but the opportunity is to take everything to the next level. The right person has done this before at scale and is hungry to do it again.

Responsibilities

• Own onboarding and ramp for all sales roles - building programs that compress time-to-productivity and equip reps to tell Sierra's story credibly from day one
• Lead Sierra's sales bootcamp covering the full motion: pitching, discovery, POC management, competitive positioning, pricing, and the AE/SE/agent development partnership
• Build a continuous learning system - certifications, coaching programs, role-specific training tracks, and manager enablement - that raises the skill floor across the entire sales team
• Develop and maintain the playbooks that define how Sierra sells: prospecting, discovery, multi-threading, POC management, negotiation, and expansion
• Build the measurement framework for enablement - ramp time, quota attainment by cohort, win rates, and program utilization - and hold the function accountable to those numbers
• Build and lead a team of enablement professionals, and partner closely with RevOps, Sales Comp, and Deal Desk to ensure operational changes always land with the right enablement behind them

Requirements

• 12+ years in sales enablement or GTM productivity at an enterprise B2B software company, with experience running programs at significant scale
• Deep understanding of complex enterprise sales motions, including multi-stakeholder cycles with a services or implementation component
• Proven ability to build enablement functions, not just run them - you've started from a foundation and built something that lasted and scaled
• Strong people leader who attracts great talent, develops it, and creates a team culture that reflects Sierra's values
• Exceptional writer and communicator - can craft a crisp playbook and a compelling training session in equal measure
• Hungry to build - brings the ownership mindset and energy of someone who wants to leave something behind that didn't exist before they arrived
• Even better...
• Experience enabling a team selling into Fortune 500 or Fortune 50 accounts
• Familiarity with AI-powered enablement tools and content platforms
• Experience building vertical or industry-specific enablement programs
• Our values
• Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
• Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
• Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
• Family: We know that balance and intensity are compatible, and we model it in our acti

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