Supervisor - Servicing Transfers

About the role

Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we've built our platforms from the ground up-not on outdated legacy systems-so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we're leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses. Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We're not only reshaping what servicing and lending look like today-we're creating opportunities for talented people to help drive the future of the industry. As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning-we're building the future of regulated finance, and we want you to be part of it. Servicing Transfers at Valon The Servicing Transfers Team executes processes related to onboarding and offboarding loans from Valon's platform. The goal is to ensure that we have the necessary data, documents, and funds to service the loan and that all relevant service providers and stakeholders are notified in a timely manner. In addition to Valon team members, we work closely with third-party partners to help support our line of work. As a Supervisor: Servicing Transfers, you will lead day-to-day execution for servicing transfer onboarding and offboarding. You'll support a team of coordinators and specialists by managing daily queues, monitoring checklist progress, reinforcing Standard Operating Procedures (SOPs), and resolving workflow blockers to ensure deadlines and compliance requirements are met. This is a hands-on people leader role focused on operational excellence, quality, coaching, and consistent execution. You will partner closely with the Senior Manager: Servicing Transfers on staffing coverage, performance development, reporting, process improvements, and audit readiness. Strong prioritization and leadership skills are key, as the team will operate across multiple simultaneous batches with strict deadlines and shifting priorities.