Support on-site reception specialist to always maintain front desk coverage and serve as the escalation point for reception services
Provide guidance and daily support to reception and hospitality team members
Greet and direct guests, ensuring a professional and welcoming first impression
Answer and route incoming calls and respond to general inquiries
Manage visitor check‑in, office access, and badge coordination in accordance with site procedures
Coordinate office seating and hoteling requests as applicable
Schedule and manage conference room bookings and respond to meeting room requests
Hospitality & Meeting Support
Manage meeting room readiness and shared space presentation
Coordinate catering and hospitality services for meetings and events
Maintain conference rooms, pantries, and common areas in a clean, client‑ready condition
Provide escalation support for complex or high‑profile meetings
Provide backup support for hospitality services during peak periods or when coverage is needed
Workplace Coordination & Operations Support
Support day‑to‑day coordination between front‑of‑house, hospitality, and office services teams
Assist with office moves, seating updates, or workspace adjustments as needed
Assist with coordination of mail, courier, or internal deliveries as needed
Support basic inventory tracking for workplace supplies and shared resources
Provide coverage or support for general office services during peak periods or coverage gaps
Security & Access Support
Assist with visitor access processes and badge coordination
Support onboarding and offboarding access requests in partnership with building management or security teams
Monitor visitor flow and escalate any access or security concerns
Ensure adherence to office security protocols
Report any observed security issues in accordance with site procedures
High school diploma or equivalent required
Minimum of two (2) years of experience in reception, workplace coordination, hospitality, or office services within a corporate or professional services environment
Strong customer service and professional communication skills
Comfortable interacting with internal stakeholders and external vendors
Ability to work independently and manage competing priorities
Strong organizational skills with attention to detail
Proficiency with Microsoft Office; familiarity with room booking or visitor systems preferred
Shift: Monday through Friday, 9:30am to 6:30pm
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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
Position Summary
The Workplace Experience Coordinator is the onsite leader of a hospitality-driven, client-ready environment, ensuring that every interaction, from arrival to departure, is seamless, polished, and white-glove. This role orchestrates front-of-house services, meeting support, and day-to-day operations to consistently deliver an elevated workplace experience.
Rrdonnelley · Chicago, IL