Bachelor's degree in Computer Science, Information Technology, or a related field.
5+ years of experience in supporting Salesforce or other CRM systems.
Strong understanding of the Salesforce platform ideally with Professional Salesforce Certifications (Certified Administrator): Not a requirement for hire but expectation to achieve within 1 year from date of hire.
Ability to prioritize tasks and handle multiple inquiries in a fast-paced environment.
Exceptional communication and interpersonal skills with the ability to effectively train and collaborate with diverse teams.
Proven track record of successfully managing and resolving technical issues related to Salesforce.
Excellent problem-solving skills, a proactive approach, and a commitment to continuous learning.
Demonstrated leadership qualities, including the ability to prioritize, manage multiple projects, and drive results through others.
Passion for Salesforce and a desire to leverage technology solutions to achieve strategic business goal
Benefits
Health insurance
Additional Information
About Ingredion:
Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you have experienced our work in your favorite chocolate, your pet's food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you are just starting your career or bringing years of experience, there is a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.
Location : Bridgewater
Type of work : Hybrid
Ingredion is seeking a highly motivated and experienced Senior Salesforce Support Analyst to play a pivotal role in ensuring the continued success and optimization of our Salesforce platform across US/Canada (US/Can).
As a Senior Analyst, Salesforce Support , you will provide exceptional technical support and maintain data integrity and drive strategic initiatives for the regional Salesforce program.
This role reports to the Manager, Sales Operations Excellence - Texture and Healthful Solutions (T&HS) with a dotted line reporting relationship to Manager, Global Salesforce.
What will you do:
US/Canada Sales Cloud Operations:
Collaborate with IT partners and the Global CRM Team to manage operational and functional aspects of Sales Cloud.
Approve US/Can user licenses and escalate global requests to Global CRM Manager.
Reassign tasks on accounts, address user issues and questions across T&HS and Food and Industrial Ingredients (F&II) businesses.
Own weekly data governance on Accounts, Opportunities, Tasks, etc. by way of metric tracking processes and required actions where needed.
Oversee and engage the US/Can Sales Power User Community.
Technical Expertise & User Support:
Lead the resolution of complex technical issues, inquiries, and troubleshooting related to Salesforce for US/Can users.
Proactively identify and address potential system issues to ensure optimal platform performance.
Data Management & Reporting:
Oversee data accuracy and integrity for US/Can region Sales Cloud instance, implementing robust data governance processes in line with Global CRM Governance.
Design and build advanced reports and dashboards to extract actionable insights for sales, marketing, customer service, and R&D teams across all US/Can business segments utilizing global reporting frameworks.
Partner with business stakeholders to translate data insights into strategic decision-making processes.
Training & Knowledge Sharing:
Ownership of Sales Cloud user Onboarding for new users and refresher training programs to fully leverage feature utilization across US/Can functions with assistance from Global Salesforce Manager as needed.
Conduct weekly office hours, bi-weekly new user training, and monthly Lunch N' Learns.
Use MS Teams channels, Q&A sessions, and office hours to drive adoption and enablement for US/Can users.
Champion a culture of continuous learning within the Salesforce team, staying abreast of the latest Salesforce updates and best practices.
Act as a trusted advisor and resource for all US/Can users, fostering a collaborative and efficient Salesforce environment.
Salesforce Program Management:
Lead the technical and functional aspects of US/Can-specific implementations & initiatives: Ownership of the "Must Wins" Program for T&HS in US/Can, ensuring successful adoption, implementation, and utilization across the sales teams.
Responsible for stakeholder engagement on project requirements, user stories & testing, documentation requirements, creating processes & procedures for best business/Salesforce practices, providing implementation hypercare, and any additional training requirements.
Collaborate with the Global CRM Team, Global Salesforce Adoption Team, and IT Partners on system upgrades, custom development projects, and ongoing program enhancements.
Ingredion · Bridgewater, NJ