Account-manage a select portfolio of Motorsport customers within your territory, building strong relationships with key stakeholders.
Organize proactive customer service initiatives including event follow-up calls, visits, emails and communication central to creating a great customer experience.
Regularly attend racing events in order to establish customer relationships and build knowledge of the uses and potential developments for our products in the field.
Drive new business success & contract extensions through proactive activities, including engaging regularly with users and performing on-site and virtual product reviews and demonstrations.
Provide technical and operational support to Motorsport clients through phone, email or live chat.
Provide assistance and all necessary coordination in the installation of client computer software products, and the resolution of client technical problems.
Provide advanced technical and product training to customers and other Catapult Employees.
Retain ownership of problems until fully resolved to ensure a high level of user satisfaction. However, also know when to escalate problems that require engineering support.
Create support content, product documentation and user guidance.
Help validate new software features, and support clients with their introduction.
Work collaboratively with other members of the global customer success, support and engineering teams
Establish clear reproducible cases for engineering escalations and identify valid workarounds.
Ensure bug resolutions are released to all affected customers.
Provide product feedback and contribute to innovation.
Requirements
A minimum 5+ years working in a technical environment with demanding customers.
High level proficiency with networking, LAN and WAN client-server systems and video capture (IP and analog/digital) technologies.
Prior troubleshooting experience with PC or Mac based systems.
Ability to analyze and interpret complex data and logs.
Great interpersonal skills to foster new relationships and build on existing relationships with customers.
An ability to communicate effectively with key stakeholders including managerial and technical staff within customer organizations and Catapult.
A willingness to go above and beyond for the customer is required.
Experience with support ticketing and project management platforms (JIRA and/or Monday is preferred)
Ability to work extended hours and on weekends (as sporting events do not happen in normal working hours).
An ability to multi-task and thrive in a dynamic work environment with changing priorities and see tasks through to completion.
Ability to work individually and with a larger international team.
A good understanding of the challenges that motorsport officials and teams face in managing and participating in events is a strong advantage.
Prior experience working in motorsport is preferred.
Experience usi
Benefits
Health insurance
Additional Information
Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing.
We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes' health, game-day readiness, and performance, as well as in-game tactics.
Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success.
WE WANT PEOPLE WHO ARE PASSIONATE ABOUT SPORTS AND WANT TO WIN
We are looking for a talented and enthusiastic Senior Customer Success Specialist (Motorsport) to support our growing base of U.S. customers. The successful candidate will demonstrate a drive for learning and determination for continuous improvement which aligns with our ambitious, fast-growing and transforming company. Based in Eastern or Central U.S., you will be a key player in building our success in the U.S. Motorsport market, providing high-quality training, education, operational support and technical advice to our elite-level customers including racing teams, series organizers and circuits. You will play a critical role in ensuring high retention rates and serve as the voice of the customer, helping to inform the research and development of our products. This role will also work closely with our commercial team to assist with customer acquisition through product demonstrations and the conversion of prospects evaluating our solutions.
Catapultsports · Remote