Develop, update, and maintain training materials, user guides, quick reference materials, FAQs, standard operating procedures, and knowledge content for Salesforce users and stakeholders.
Support the development and maintenance of a Communications and Education Plan for an enterprise Salesforce services environment.
Coordinate and support user group forums, including topic solicitation, agenda development, meeting facilitation, materials preparation, notes, recordings, action items, and follow-up.
Create training content that supports enterprise platform standards, shared services, application functionality, stakeholder onboarding, and release adoption.
Work with product owners, business analysts, developers, testers, architects, help desk teams, and stakeholders to understand system changes and translate them into clear user-facing materials.
Support training delivery for new capabilities, enterprise features, component-level functionality, and application changes.
Maintain training content so it reflects current functionality, operating procedures, platform standards, and stakeholder needs.
Support release communications by preparing user-facing summaries, training updates, stakeholder notices, and adoption materials tied to new or changed functionality.
Help identify training needs by reviewing user feedback, help desk trends, stakeholder questions, user group input, and release impacts.
Ensure training materials are clear, accessible, organized, version-controlled, and suitable for broad stakeholder use.
Work within formal security, privacy, Section 508, documentation, and stakeholder communication expectations for a regulated federal environment.
What You Must Have
Bachelor's degree
4+ years of experience developing training materials, user guidance, instructional content, communications, or stakeholder education resources.
2+ years of experience supporting training or communications for enterprise technology systems, including SaaS, CRM, low-code/no-code, or other business applications.
1+ year of experience facilitating trainings, workshops, demos, user groups, or stakeholder sessions.
1+ year of experience creating end-user documentation such as guides, job aids, SOPs, FAQs, knowledge articles, or release/adoption materials.
1+ year of experience supporting Agile environments, including release communications, product training, or system implementations.
Ability to obtain and maintain a federal public trust clearance or equivalent client-required background investigation.
Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US
Must have lived in the US 3 full years out of the last 5 years
Requirements
Experience using collaboration, documentation, or knowledge management tools.
Experience supporting Salesforce user training, Salesforce adoption, CRM training, or SaaS platform education.
Experience developing Section 508-compliant training materials, presentations, user guides, or electronic documentation.
Experience supporting training in federal, healthcare, financial services, or other regulated environments.
Experience using adult learning principles, instructional design methods, or change management practices.
Experience coordinating with help desk, product, technical, and business teams to convert recurring user issues into training content.
Working at ICF
ICF is a global advisory and
Benefits
Health insuranceRemote work options
Additional Information
This role is contingent upon a contract award.
ICF is seeking a Training Specialist to support an enterprise Salesforce services environment for a federal health client. This role will focus on training planning, stakeholder education, user group support, training materials, user guidance, communications support, and adoption of Salesforce platform capabilities.
The ideal candidate has experience developing practical training content for enterprise technology users and coordinating with business, technical, and stakeholder teams. This role requires strong writing, facilitation, organization, and stakeholder management skills, with the ability to explain system changes, platform standards, and user procedures clearly.
This work supports an enterprise Salesforce environment that includes stakeholder onboarding, enterprise user guidance, user groups, training materials, release communications, and continuous updates to training content as new capabilities are introduced. The Training Specialist will help ensure users understand how to adopt new and existing Salesforce capabilities, follow enterprise standards, and access accurate support materials.
Job Location: This position is remote within the United States.
Please note that ICF monitors employee work locations, restricts access from foreign locations and IP addresses, and prohibits the use of personal VPN connections.
Icf · Reston, VA