Senior Program Specialist, Quality Improvement

About the role

To lead initiatives and projects that require a senior level support due to a variety of factors including engagement with multiple partners, multiple jurisdictions, significant visibility, urgency, and/or substantial complexity. To provide specialized expertise in the field of Quality Improvement with a focus on industrial engineering principles of process mapping, data analysis and engagement with public health units. The position will lead the development of quality improvement tools and processes to facilitate a provincial approach to quality improvement to contribute to the ongoing review and analysis of evidence based literature, risk assessments and surveys on quality improvement, develop and implement guidelines/plans, tools, studies, reports, and publications to support initiatives; to work with partners to identify gaps, strengthen systems, build capacity, and promote quality improvement in public health practice. Key Responsibilities - Leads initiatives and projects that require a senior level support due to a variety of factors including engagement with multiple partners, multiple jurisdictions, significant visibility, urgency, and/or substantial complexity of the subject matter. Responds to urgent matters in the field and provides expert advice and assistance to local authorities. Provide technical and administrative guidance to staff including establishing work schedules, assigning and monitoring work of staff, dealing with work quality problems, providing technical guidance and training. Refers disciplinary and labour relations issues to the Manager or Director. Provides advice, information and consultation to clients, on complex questions related to quality improvement, process optimization and data analysis based on a review, assessment and synthesis of the latest relevant scientific research, scientific findings or developments in other jurisdictions. Develop system survey tools, risk assessments and analysis in order to support decision making. Develop quality improvement and process optimization tools, resources and reports for public health units to support provincial implementation of programs and initiatives. Identifies and highlights changes and developments in best practice and provides support to the MOH, Health Units, and other partners as appropriate to help ensure that policy and practice are evidence informed. Ensures that privacy requirements under PHIPA, government guidelines and regulations, and best practices are adhered to and implemented at all times. Provides input into the development of ministry policies, legislation and standards by providing information and advice on quality improvement. Develops and maintains relationships with public health units, provincial ministries, academic institutions, professional societies, as well as other relevant provincial, national and international organizations with scientific functions relevant to quality improvement, in order to share information, subject matter expertise, and to provide responses to clients' complex questions. Works in close collaboration with members of the team and internal PHO counterparts. Develops and maintains strong relationships with external partners at with public health units, and other provincial agencies. Assists with provincial coordination and collaborates with health units on quality improvement. Provides technical and scientific interpretation and consultative advice on behalf of PHO to health units, local/provincial/federal working groups, community agencies and other stakeholders on quality improvement. Prepares or contributes to briefing and issues notes, letters, speeches, presentations, reports, summaries, and position papers for senior management and in response to correspondence. Participates in issues management through providing technical input into the response to public inquiries. Participates in committees / task forces and maintain ongoing liaison with colleagues, the MOH, other ministries, professional associations, universities and provincial counterparts to develop partnerships with key stakeholders to work on issues. Retrieves data and performs statistical analyses, conducts research, assesses and synthesize results and provides advice and guidance to PHUs, MOH and clients. Conducts analyses and designs reports for client use and develops or adapts new technology and analytical software to maximize utilization of statistical data, ensuring data integrity and correcting data errors. Other duties as assigned. Knowledge and Skills- Knowledge of quality improvement and with technical proficiency in, practices/procedures in order to design, plan and implement quality improvement initiatives and conduct qualitative and quantitative analysis. Knowledge of quality improvement health practice, policy and legislation, emerging trends