Director of Project Based Intake for the Division of Tenant and Owner Resources

About the role

About HPD, the Office of Housing Access and Stability: The New York City Department of Housing Preservation (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city's neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. - We maintain building and resident safety and health - We create opportunities for New Yorkers through housing affordability - We engage New Yorkers to build and sustain neighborhood strength and diversity. The mission of the Office of Housing Access and Stability (HAS) is to ensure fair, efficient, and transparent access to affordable housing. HAS provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. HAS is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings. HAS consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. Your Team: At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD's rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved. Your Impact: HPD's Division of Tenant & Owner Resources (DTOR) is responsible for the administration of rental subsidy programs that include Housing Choice Voucher (HCV), Project Based Voucher (PBV), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), and Continuum of Care (CoC)-Shelter Plus Care (SPC), NYC 15/15, HOME Tenant Based Rental Assistance (TBRA), and the Housing Access Voucher Program (HAVP). Through these programs, HPD serves over 40,000 households and 9,000 property owners in all five boroughs. DTOR is responsible for the initial application screening; confirming eligibility requirements; briefing applicants; and issuing vouchers. DTOR also monitors tenant and property owner compliance with their obligations under each program and continues to administer the ongoing subsidies throughout their participation. These continued activities include processing annual and interim recertifications to update family income/assets, household composition, rent amounts, tenant moves & transfers, reviewing rent increases; and providing customer service to stakeholders through our Client Services office, call center and the DTR Portal. Your Role: HPD seeks a candidate for the position of Director of Project Based Intake within the Division of Tenant and Owner Resources (DTR). The selected candidate will oversee and manage the day-to-day operations related to processing applications and leasing within HPD's project-based rent subsidy programs, as well as other rental subsidy programs. The selected candidate will develop and implement strategies to enhance eligibility reviews, streamline operations, improve productivity and staff development, and manage relationships with owners, managing agents and other external stakeholders. They will be responsible for ensuring high quality customer service to our clients and will develop and/or implement strategies to improve customer service. The Project Based Intake unit has approximately 25 staff members in total. The Director will provide overall direction to the unit and directly supervise Deputy Director(s), Project Manager(s), and Coordinator(s) who oversee multiple case management teams and provide support and guidance to the unit. The unit is responsible for managing all aspects of the process of rent subsidy applications for project-based rent subsidy programs including, but not limited to, application processing, eligibility determinations, briefing applicants on program requirements, leasing, reasonable and VAWA accommodations, subsidy payment issuance, and contract administration. Staff must also support the Client Services unit to provide in-person assistance to participants. The selected candidate will have excellent problem solving and critical inquiry skills to ensure maximum productivity and best practice standards are upheld. The candidate will assist in the integration and implementation of policies and procedures and will need to creatively balance customer service goals with applicable federal, state and local program requirements. They will be responsible for coordination of relevant operations and special projects with o