Customer Service Agent - Participant Recruitment

About the role

The Participant Recruitment Agent will provide volunteers with preliminary clinical trial information and company details as well as pre-screen volunteers to determine eligibility for clinical trial screening. The Participant Recruitment Agent will ensure all tasks performed are executed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures (SOP)s. What You'll Do Here - Ensure the confidentiality of clinical trial participants and sponsors is respected. - Maintain and advocate a high level of customer service and quality within the department. - Review and understand all assigned actively enrolling studies. - Answer in-coming calls and internet applications/web-submission forms from clinical trial participants. - Contact past/potential participants to provide upcoming clinical trial information and determine eligibility. - Schedule screening and/or other clinical trial related appointments. - Update participant management software with volunteer demographics and medical history. - May confirm participant statuses and prepare/send check-in lists for clinical operations teams. - Strive to achieve study recruitment targets and departmental objectives. - Proactively communicate issues and/or problem resolutions to departmental supervisors and managers. What You'll Need to Succeed -High School Diploma or GED required; college degree and related work experience preferred. -Good Communication (French and English for Montreal location), customer service focused, able to work in fast-paced environment.