IT Support Engineer

External

Anthropic · San Francisco, CA

Full-timeOn-site4w ago

AndroidBashDNSDocumentationGitHubiOS

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About the role

The IT Operations team keeps Anthropic running - we make sure every employee can do their best work without friction. We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment. Anthropic is growing fast, and our IT operations need to keep pace. That means onboarding at scale, automating repetitive processes (including with Claude), and continuously improving the employee experience. You'll handle support challenges across our primarily macOS environment while contributing to the operational improvements that help us scale. You'll work closely with IT Engineering and Security, with opportunities to grow into more technical infrastructure work over time.

Responsibilities

End-User Support

Triage and resolve issues across hardware, software, networking, and accounts - primarily through our ticketing system, with additional support via Slack and in-person

Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)

Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement

Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)

Handle escalations requiring cross-team coordination

Participate in an on-call rotation for urgent issues outside business hours

Provide hands-on support for user technology, AV systems, conference rooms, and printers

Communication & Documentation

Communicate clearly with users of all technical levels

Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles

Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves

Operational Improvement

Help streamline onboarding and other high-volume operations as the company scales

Contribute to automation efforts

Maintain and improve device management, identity, and access systems

Assist with scripting (Bash, Python) to automate repetitive tasks

You may be a good fit if you

Have 5-7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment

Are an excellent communicator who genuinely enjoys helping people solve problems

Have strong troubleshooting skills and are methodical, curious, and persistent

Demonstrated supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android

Have significant experience with Google Workspace administration

Have experience with Slack administration - workspace management, permissions, and troubleshooting

Have substantial experience supporting and administering additional SaaS tools

Understand identity and access fundamentals - SSO, MFA, directory services

Are familiar with MDM fundamentals and endpoint management concepts

Have experience with basic scripting (Bash or Python) for automation

Take ownership of problems and follow through until they're resolved

Think beyond the immediate fix - you ask "why did this happen?" and "how do we prevent it?"

Are organized enough to manage competing priorities without things falling through the cracks

Propose solutions when you see a process that doesn't scale

Are looking to develop deeper technical skills and take on more complex systems administration challenges over time

Strong candidates may also

Be familiar with zero-trust security concepts and endpoint security tooling

Have experience with networking basics - DNS, DHCP, VPNs, networking fundamentals

Have contributed to IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns)

Have experience using AI tools to improve personal or team productivity

Location

This role is based in one of our offices (San Francisco or Seattle). There is a 4 day per week in office expectation. If you will be based out of the Seattle office we expect you to be in-office 5 days/week.

What Makes This Role Unique

Deadline to apply: None. Applications will be reviewed on a rolling basis.

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role's On Target Earnings ("OTE") range

IT Support Engineer

About the role

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