In this leadership position, you will support the Spa Manager in overseeing the daily operations of Crown Spa, ensuring exceptional guest experiences while driving team performance, revenue growth, and operational excellence.
You'll be a visible leader, fostering a high-performing team and delivering personalised, luxury service aligned with Crown's brand standards.
Responsibilities
Oversee day-to-day spa operations, ensuring seamless service delivery and exceptional guest experiences
Lead, coach and develop a high-performing team across therapists, hosts and attendants
Drive revenue growth across treatments and retail through upselling and team engagement
Manage labour, rosters, inventory and costs to optimise operational and financial performance
Uphold compliance with health and safety standards, proactively identifying and mitigating risk
Support training, marketing initiatives and maintain Crown's service, brand and safety standards
About You
Proven leadership experience in a 5-star luxury spa or similar environment
Strong people management skills with the ability to inspire and develop high-performing teams
Strong conflict resolution skills
Demonstrated experience driving revenue, managing costs and working with financial metrics
Exceptional guest service skills with a passion for delivering personalised experiences
High level of professionalism, presentation and attention to detail
Strong communication, problem-solving and stakeholder engagement skills
Experience with spa or hotel systems (e.g. Book4Time, Opera, Micros) and adept in Microsoft Office skills
Relevant qualifications in beauty, massage, health or spa management preferred
Benefits
Opportunity to work within one of Australia's leading luxury resortsCareer development and progression opportunitiesA collaborative and inclusive team environment Access to Crown employee benefits and discountsOn top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.Health insurance
Additional Information
Better begins here
Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The award - winning Crown Spa, located within the award-winning Crown Towers Perth, is seeking a passionate and experienced Assistant Spa Manager to support the delivery of a world-class luxury spa and wellness experience.
Crown Resorts · Perth