Resident Services Coordinator

External

Onni · Seattle

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ComplianceExcelMovePhoenix

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About the role

Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. AI Use: This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use.

Responsibilities

Supports the Assistant Property Manager with renewals, rent collection, service request completion, customer service phone calls, file organization & accuracy, resident communication & inquiries, lease contract questions/changes and other administrative duties.

Foster resident retention through exceptional day to day resident interactions via in-person, phone call/voicemail and email communication to encourage positive online reputation reviews.

Take ownership of resident concerns with solutions-oriented and caring attention while seeking manager support in a timely manner.

Schedule move-in and moves out inspections with residents.

Assist with managing all move-in and move-out calendars while keeping management software up to date.

Coordinate move-in orientations and conduct orientations in a way that promotes owner reputation and provides superior customer satisfaction.

Schedule freight elevator for move-ins and move-outs.

Organize and manage inventory list of products used by leasing and management such as collateral, access devices, move-in amenity products, etc.

Assist residents with adding rentable items such as parking spaces, EV parking, storage lockers, storage rooms, and amenity reservations when necessary.

Perform all duties of a Leasing Coordinator as needed to the benefit of the property.

Support the leasing team with the assistance of file checklist tasks in anticipation of new leases.

Shop competitive properties.

Assist with company/vendor sponsored resident events.

Assist with community wide e-blasts, residential notices, and elevator displays.

Maintain exceptional standards of leasing office, tour path, and model apartments.

Review unit turn requirements with supervisor prior to move-ins.

Complete move-in requirements & packets, final inspection of apartments prior to new move-ins and conduct move-in apartment inspections with new residents.

Prepare and distribute move-in gifts for all new residents moving in.

Provide exceptional service to customers, vendors, and colleagues.

Promote and participate in Company sponsored training programs and ensures the participation of all maintenance staff as required.

Handle resident issues, conflicts, and complaints professionally and escalate to management when appropriate.

Assist with LEVEL reservations and ensures the unit is ready for the guest and ensures they are properly checked in HMS.

Works closely with the LEVEL team with all reservations, including last minute reservations

Comply with company's policies and procedures, safety rules and regulations, and all applicable local, state and federal laws.

Complete all training provided by the company with regards to accounting, fair housing, marketing, leasing, customer service, etc.

Perform other duties as required.

Resident Services Coordinator

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