Store Clerk

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY: The Thrift Store Clerk provides friendly, courteous service to customers, sorts incoming products and assists the Thrift Store Manager in the maintenance of all store operations. This position reports to the Thrift Store Manager however they may provide support and/or receive work assignments from other Lawson Ministries management staff. ACCOUNTABILITIES: Service Responsibilities: To promote a friendly and courteous environment and service to customers. To contribute to meeting store sales budgets by maintaining customer standards. To process donations received, unloading, lifting, sorting and pricing items as per store policy. To replenish inventory levels based on the direction of the store manager. To be responsible for opening and closing of the store while on shift and take on responsibilities for all duties of the shift. To be responsible for the effective and efficient management and the accurate completion of all customer transactions including the handling of cash, credit & debit transactions, etc. Ensure the proper and accurate recording of all daily sales. To implement store layout plans and window displays that are tasteful and attractive to customers. Ensure the general upkeep, cleanliness and maintenance of the store, storage area, washrooms, staff lunchroom and main office areas Contribute to the safety of all staff and customers by assisting with snow removal, clearing of fire exits and ensuring that there are no obstacles left inside or outside the store. Other duties as assigned by the Thrift Store Manager or Lawson Ministries management. Organizational Responsibilities: Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities and support the Mission in all aspects of work, including the manner in which responsibilities are fulfilled. Maintain information in confidence as required. Participate as an active and responsible team member in all work groups through which position responsibilities are achieved. Represent the organization in a professional manner. To engage in annualized performance appraisal with the Thrift Store Manager. Participate in ongoing professional development and training as required. To complete all required record-keeping and documentation tasks as outlined in the Service Responsibilities. To demonstrate understanding of agency policy, procedures and philosophy. To be responsible and uphold the professional development as well as to participate in professional development activities as deemed appropriate by the Thrift Store Manager. To function as a responsible member of the team by attitude, confidentiality, reliability and performance. Responsible to maintain professional integrity and honesty in the workplace and to report any observed infractions of the policy manual to either the Thrift Store Manager or Lawson Ministries management. Health and Safety: Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures. Reporting any issues or concerns to your Health & Safety representative or the Joint Health & Safety Committee. Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, cleans spillage). Maintain an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary. Ensure client follow through and compliance with territorial health & safety processes and legislative requirements, including training. CRITICAL RELATIONSHIP MANAGEMENT Governance Boards and Councils: None Internal: Lawson Ministries Management/Supervisory staff, Staff, and Volunteers Participate in regular team staff meetings External : Customers Community Partners MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY : This position reports directly to the Thrift Store Manager FINANCIAL AND MATERIALS MANAGEMENT: Management of Thrift Store Till Management of Monaris system (Credit & Debit transactions) WORKING CONDITIONS: Ability to stand for long periods with frequent twisting, bendin