Work in team to support and meet assigned territory goals.
Lead operational alignment calls with Key Accounts. Participate in joint steering team meetings, business reviews, and other customer-facing activities.
Prepare sales quotes for bulk, GMP, Cell and Gene Therapy reagents, custom orders and other high-value and high-need business opportunities as assigned.
Contribute to the maintenance of lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues. Work in partnership with regional sales teams across all Bio-Techne divisions to deliver superior service.
Manage all aspects of order cycle as necessary to ensure customer satisfaction.
Effectively manage work situations of high degree of complexity, which could impact company image and/or sales dollars and costs.
Triage inbound key-customer inquiries and respond or route such requests in an efficient manner.
Document communications using CRM and other relevant corporate systems following established best practices.
Establish and adhere to high ethical and performance standards.
Perform additional duties as assigned.
Job Qualifications
Education and Experience:
Requires a Bachelor's Degree in related field or equivalent experience in a related field and up to 2 years of relevant experience
Knowledge, Skills, and Abilities
A passion for the product(s) and company and a deep empathy for the customer and their needs, with the ability to combine and integrate various information into opportunities and strategies.
Proven ability to work collaboratively in a team selling environment.
Excellent interpersonal relationship skills, leadership, and decisiveness to solicit key ideas and information and obtain alignment, as well as the confidence to make decisions.
Ability to work independently to gain assistance from many in the organization in order to make the necessary decisions to drive projects and requirements.
Proficient in planning, organization, problem solving, and multi-tasking to carry out essential functions in a timely, efficient manner.
Outstanding oral and written communication and presentation skills allowing the ability to communicate professionally across all layers of the organization as well as customers' and prospects' organizations.
Proficient in the use of computer applications and software that allow for analysis and presentation of data as well as productivity (i.e. Microsoft Office, Salesforce.com), as well as ability to become proficient in proprietary databases and ERP solutions (Microsoft AX)
Ability to handle sensitive and proprietary information with discretion and confidentiality.
Skills in problem solving and critical thinking, including the ability to identify and appropriately evaluate an alternative course of action.
Why Join Bio-Techne:
We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
We invest in our employees' financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and be
Benefits
Health insuranceDental insuranceVision insurance401(k)Flexible scheduleEquity / stock options
Additional Information
By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
Pay Range:
$49,700.00 - $81,650.00 The Client Services Specialist is responsible for achieving best-in-class customer experience for our key Cell and Gene Therapy accounts. This position is based in Minneapolis, and will work in a team sales setting, supporting the Business Development team and field-based Sales Specialists as a key commercial operations input enabling critical product and services delivery to exceed customer expectations.
Biotechne · Minneapolis, MN