High school diploma or general education degree (GED) required
Working knowledge of Microsoft Office software and general computer systems
Must be able to work in a fast-paced environment where frequent interruptions may occur
Must possess skills to learn quickly and multi-task on different levels
Must possess great customer service
Ability to pass drug screening
Ability to prove US employment eligibility
Company forklift certification will be required
PHYSICAL DEMANDS & ENVIRONMENTAL EXPOSURE:
The physical demands and environmental exposure described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.
EEO STATEMENT:
All aspects of employment including the decision to hire, promote, discipline, or discharge,
Benefits
Vision insuranceEquity / stock options
Additional Information
Brady has brought together some of the best minds in building service technology, engineering, installation, and customer service - and we're looking for more.
As a leading Trane® independent office, we sell, service, repair, and maintain HVAC equipment for our mission-critical customers. Our team brings efficient, reliable, and secure building solutions throughout central and eastern North Carolina.
What's it like to work here? Each day brings fresh challenges that call for both knowledge and imagination. You're surrounded by people who enjoy working as a team to solve problems. At the end of the day, you know you've helped people stay comfortable and productive. You've helped companies head off issues and operate more efficiently. Plus it's a good feeling knowing your talents are appreciated and rewarded.
**NOTE: Our Raleigh Parts store is moving in July 2026! We are moving from 4437 Beryl Road to 4000 Business Park Drive in Raleigh NC
The Counter Sales role is responsible for providing excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders. This role is considered an entry-level position.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following:
Manage the Parts Store front counter, greeting customers upon entry
Maintain store appearance and restock merchandise in showroom
Answers basic customer calls and identifies parts with model number and serial
Order fulfillment of HVAC parts and supplies over the phone and over the counter
Assist customers with part selections, placing orders, payments, order inquiries, and quotes
Receives, prepare and stage customer orders
Loads and unloads shipment of parts, supplies, and equipment
Responds to customer's inquiries, questions, or complaints regarding products or services; escalation as needed
Responsible for warranty administration on all parts
Logs all customer request into provided system
Delivers parts orders to customer locations or job sites (as needed)
Shipping, receiving, and product transfers
Complete training on basic HVAC terminology to be able to demonstrate and discuss with customers
Develop effective customer service skills and learning products
Maintain a safe working environment including PPE (Personal Protective Equipment)
Use of forklift as needed
Ensure compliance with federal, state, and local laws, legal regulations, and recommended best practices
Collaborate with all Associates to uphold the company's mission and values
Must be able to work overtime/weekends, as required
Other duties may be assigned
Brady · Raleigh, NC