Wealth Business Service Executive

Benefits

Additional Information

Empowering Africa's tomorrow, together...one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal : Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility. Job Summary - To deliver a smooth, unfragmented, and consistent customer experience at all touch points and at all stages of the customer's journey. - Assist Wealth Banker to manage a portfolio of Wealth Customers by efficient delivery of the execution of all transactional operations and processing and follow-up on credit requests and applications. - Adhere to complaint management policy and aim at first-day resolution. - Promote Wealth Business to new clients to increase market share and cross-sell and upsell to deepen share of wallet. - Build long-term relationships with clients through regular communication and a close follow-up and follow-through of all requests. - Ensure that the physical aspect of the lounge is neat and that all the services are always available Increase the digital adoption by Wealth clients. - Demonstrate advanced product knowledge and provide adapted solutions to customers. Job Description Sales Sales & Customer Service Actively seeks ways and implement actions to provide excellent customer client service in order to promote Net Promoter Score (NPS). Develop and implement sales strategies with the Wealth Banker to deepen product detention within the existing customer base, promote cross-selling opportunities and increase market share Ensure that sales meetings and phone calls are held as discussed and agreed by HOB. Provide assistance and advice to customers and manage any complaints by providing proactive solutions while aiming for FDR. Ensure that the resolution letters are well written. Participate in the initiatives to achieve the objectives of the Wealth Segment in terms of income and also costs. Promote the use of remote and digital channels and migrate customers to use our digital channels Undertake all end-to-end operations duties Action on leads and manage them through CLM Optimus Process credit applications for Unsecured loans from application to disbursement Follow up on Secured loan applications from approval to disbursement Ensure proper follow-up and execution of all customer requests and ensure that regular feedback is provided to clients at all times. Operational Rigour Achieve operational rigour excellence in all aspects of procedure and processes are undertaken to ensure a satisfactory audit. Comply with all relevant legislation and regulatory guidelines, Absa Policies, processes, and procedures e.g. Financial Intelligence and Anti Money Laundering Act, Code of Banking Practice, Fraud prevention and money laundering procedures, Minimum Operating Standards, Branch & Cash Operations Guideline, End to End Cash Management, etc; Team working Working with the Wealth Support Team to deliver exceptional business performance Demonstrate Team Spirit by providing support to colleagues within Wealth Business when required. Work collaboratively with colleagues for the smooth running of the business Depending on business contingencies, you may be called upon to perform other duties assigned to you by management. Self Agree performance development objectives with line manager Pursue self-development to increase personal effectiveness acknowledging strengths and areas for development. Demonstrate a can-do attitude Participate actively in Wealth activities Mandatory Risk and Control objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Risk Management Framework, and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role Technical skills / Competencies Demonstrate customer obsession Excellent oral communication skills Digitally Savvy Relating and networking Excellent sales techniques Good negotiation skills Delivering results and exceeding customer expectation Planning and Organizing Team working Knowledge, Expertise and Experience A working knowledge and understanding of relevant legislation, Absa policies, guidelines and processes e.g. Financial Intelligence and Anti Money Laundering Act, Code of Banking Practice, Fraud prevention and money laundering procedures, Minimum Operating Standards. Working knowledge. A good understanding of the business performance objectives - growth of sales, risk, rigour, cost control and income contribution; An awareness of all Absa Wealth products and services . Preferred: Degree with Minimum 3 years relevant experience or equivalent of 5 years bank-rela