Provide installation and support for a wide variety of hardware, including laptops, desktops, network and server equipment, tablets, cell phones, and other peripherals.
Provide white-glove end-user support, leveraging multiple communication methods such as phone, Microsoft Teams chat, and in-person support.
Suggest upgrades/replacements of hardware and software when appropriate.
Perform software/application installation and support.
Efficiently identify software and hardware issues that require Level 3 or third-party escalations to minimize business disruptions.
Ensure all issues and requests are documented in ServiceNow and completed within established SLAs.
Ensure all hardware assets are running optimally and logged into the asset management tracking system.
Participate in IT equipment installation and removal related to construction, integrations, and other projects as needed.
Participate in scheduled support rotations, including after-hours, weekends, and holidays as needed.
Provide Help Desk phone support when required.
Collaborate with infrastructure and application teams to identify areas for improvement and implement processes and procedures that support the IT department.
Position Requirements
Associate degree or technical school experience preferred; A+ Certification is a plus.
2-3 years of Desktop Support experience.
Knowledge & Experience
Excellent knowledge of PC and desktop hardware.
Working technical knowledge of industry standards, IT support procedures, operating systems, and Microsoft software. MAC OSX experience is a plus.
Ability to operate tools, components, and peripheral accessories.
Ability to read and understand technical manuals, procedural documentation, and OEM guides.
Personal Attributes
Strong customer service orientation.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong written, oral, and interpersonal communication skills.
Ability to research PC and software issues/products as required.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and detail-oriented.
Team-oriented and skilled in collaborative environments.
Physical Job Requirements
Sitting, standing, or walking for extended periods of time.
Dexterity of hands and fingers to operate computer equipment, tools, and peripherals.
Ability to lift and transport moderately heavy objects such as computers and peripherals.
Travel may be required for on-site hardware and software troubleshooting and repair.
Pay Range $25 to $28
The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.
About Our Commitment
Total Rewards at VillageMD
Equal Opportunity Employer
Our Company provides equal employment opportunities ( EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color,
Benefits
Health insuranceDental insuranceVision insurance401(k)Paid time off
Additional Information
About Our Company
We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.
Job Description
IT Desktop Analyst (Level 1)
The IT Desktop Analyst role supports and maintains organizational computer systems, desktops, and peripherals. This role includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The IT Specialist will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.
Shm · New York, NY