OSC Specialist ( Weekend Shift)

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Job Description Building trusted markets - powered by our people At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world. We're building meaningful ways to support professional and personal development while strengthening the trust we've earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to "go for it" and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities. Sound like the place for you? Join us! Role Overview The OSC Specialist (Singapore) is a role served by experienced financial technologists with responsibilities that include providing production-level operational oversight and customer support across Cboe's platforms - with an initial focus on the Cboe Global Indices platform which operates 24x7. The role is expected to rapidly develop to include support capabilities across the broader Data Vantage suite of products and Cboe Titanium global market platforms, providing monitoring and supplementary support across those environments as proficiency grows. This position operates on a four-day work week, consisting of 8-hour shifts on Fridays and Mondays, and 12-hour shifts on Saturdays and Sundays - with weekend shift hours specifically structured to align with and provide a seamless hand-off from Cboe's US-based weekend operations team. The role carries direct ownership of Incident Management during the Singapore weekend shift window, including incident triage, escalation, stakeholder communication, and post-incident documentation - ensuring that production events occurring outside of standard weekday coverage windows are handled with the same rigor and urgency as those during the core trading week. The Singapore-based OSC Specialist is responsible for providing first-level world-class support in conjunction with solving problems, monitoring systems, and ensuring platforms maintain a healthy state - troubleshooting when they do not. Individuals in this role will act as a liaison between different stakeholders including global and regional banks, buy-side firms, corporates, prime brokers, and vendors, along with internal business and technology teams. An OSC Specialist must be able to work independently with little to no direct supervision in performing their duties and will have many opportunities to provide input into the full lifecycle of projects and to directly impact the success of the Singapore team and the greater organization. Based on follow-the-sun coverage needs, work schedules may need to adjust throughout the year during daylight savings time to provide for overlapping support schedules with other regions. Major Job Duties Incident Management - Weekend Ownership: Own the Incident Management function during the Singapore weekend shift. Lead incident triage, root cause analysis, escalation, and stakeholder communication for all production events affecting Cboe platforms - including Cboe Global Indices, Data Vantage, and Cboe Titanium - during the weekend coverage window. Ensure timely and accurate incident documentation, drive escalation to on-call engineering and senior operations staff as warranted, and complete post-incident records to support root cause analysis and remediation tracking during the following business week. System Monitoring & Platform Health - Cboe Global Indices: Serve as the primary operational monitor for the Cboe Global Indices platform during the Singapore weekend shift. Perform health checks, review audit logs to verify system changes, and ensure platforms are operating as expected on a 24x7 basis. Monitor database health tools and batch processing pipelines. Take direct action to resolve known issues and escalate novel issues through appropriate channels. Platform Monitoring Growth - Data Vantage & Titanium: Rapidly develop platform familiarity and monitoring capability across Cboe's Data Vantage suite of products (e.g., Hanweck, LiveVol, Silexx, Indices, DataShop) and Cboe Titanium global market platforms. Provide monitoring coverage and supplementary operational support for these platforms during the weekend shift as proficiency is established, contributing to continuous coverage across Cboe's full platform portfolio. US Hand-Off Coordination: Execute structured hand-off processes at the start and end of each weekend shift - receiving the operational status, open incidents, and outstanding items from the US-based weekend team at shift start, and providing a complete, documented status