Supervisory Passport Specialist

About the role

This position is located in the Bureau of Consular Affairs, Passport Services, Chicago Passport Agency , Passport Agency (CA/PPT/CG). This position oversees adjudication and passport application review, ensuring compliance with U.S. laws and regulations. Serves as part of the Agency/Center leadership team to support effective operations. Applicants must meet all the required qualification requirements described below by the closing date of this announcement. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the immigration and/or nationality laws of the United States. Experience serving as an authority on resolution of highly complex citizenship cases and adjudication problems referred by subordinate supervisors. Experience drafting and reviewing correspondence on the most complex cases. Experience monitoring the overall work of section personnel. Experience devising and implementing internal controls to both assure the laws, regulations, plicies and procedures. In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities: Ability to assign, review, and supervise the work of others; Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances; Ability to adjust to change, work pressures, or difficult situations without undue stress; Willingness to consider new ideas or divergent points of view; and Capacity to "see the job through."

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