Associate Customer Program Manager - Process, Systems & Automation

Responsibilities

• Systems and Technology
• Improve and scale workflows across CRM, ERP, quoting, and order management systems
• Translate operational challenges into clear system and product requirements
• Partner with Product and Engineering teams to drive system enhancements
• Improve data quality, visibility, and system adoption
• Process and Operating Model
• Design and standardize workflows, playbooks, and decision frameworks
• Identify and eliminate bottlenecks across quoting, execution, and delivery
• Improve consistency across teams, regions, and program types
• Establish scalable ways of working across cross-functional teams
• Automation and Data
• Identify opportunities to automate manual and repeatable workflows
• Build dashboards, reporting structures, and workflow triggers
• Improve data flow across systems to enable proactive decision-making
• Support adoption of automation and AI tools within operational workflows
• Operational Improvement
• Analyze trends in delays, escalations, and quality issues to identify root causes
• Connect operational issues to business impact such as cycle time, quality, and efficiency
• Develop and implement structured solutions in collaboration with stakeholders
• Process Documentation and Training
• Develop and maintain clear SOPs, playbooks, and process documentation
• Ensure documentation reflects current workflows and system updates
• Support rollout of new processes and tools through structured guidance and training materials
• Cross-Functional Collaboration
• Work closely with CPM, Supply Chain, Quality, and Product teams
• Influence and drive adoption of new workflows and tools
• Act as a connector across teams to improve execution outcomes
• Desired Traits
• Educational Background
• Bachelor's degree in Engineering, Operations, Supply Chain, Business, or a related field
• MBA or equivalent experience in operations, strategy, or program management is a plus

Requirements

• 5 to 8 years experience in operations, program management, business operations, product operations, or systems-driven roles
• Experience in fast-paced environments such as startups, SaaS, supply chain, or marketplaces is preferred
• Experience in manufacturing, industrial engineering, or process engineering roles is a plus, especially for candidates who have worked on workflow design, process standardization, system improvements, or cross-functional operational initiatives
• Core Skills
• Strong systems thinking and ability to design scalable workflows
• Experience building or improving tools, dashboards, automation, or structured processes
• Ability to structure ambiguous problems and translate them into actionable solutions
• Strong analytical skills with ability t

Benefits

Additional Information

About MISUMI Americas MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas. **Work Hours: 9:30 PM - 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)** F ictiv exists to help product innovators create Fictiv is a global manufacturing company that simplifies sourcing for custom manufacturing, from prototype to low-volume production. Through its highly-vetted manufacturing network, AI-powered technology platform, and global operations centers across the USA, Mexico, India, and China, Fictiv delivers fast, high-quality custom manufacturing services from quote to delivery. Fictiv's capabilities span the full mechanical bill of materials, including Injection Molding, Compression Molding, 3D Printing, CNC Machining, Die Casting, and Sheet Metal. To date, Fictiv has delivered more than 30 million commercial and prototype parts for early-stage companies and large enterprises alike, helping them innovate faster, free up precious resources, and drive profitable growth. Impact in this Role This role focuses on building and scaling the operating system that powers Customer Program Management (CPM) across workflows, tools, and decision-making frameworks. As an Associate CPM (Process, Systems & Automation), you will identify recurring challenges across programs and translate them into scalable solutions through systems, automation, and process design. You will work across cross-functional teams to improve execution consistency, reduce operational friction, and enable teams to operate efficiently at scale. This role may also support select customer programs when needed, ensuring alignment between system design and real-world execution. Work Hours: 9 :30 PM - 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours) This role follow a hybrid work schedule - 3 nights in office, 2 nights remote

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at fictiv? Share your experience