Related experience in law enforcement, security, or dispatching
Strong problem-solving, time-management, and communication skills
Ability to work in a fast-paced, multitasked environment.
Sensitivity to issues of confidentiality
Commitment to, experience with, and/or ability to work effectively with a broad spectrum of individuals from a variety of diverse backgrounds
Certifications in CPR, CJIS, or APCO
Experience in Public Safety Dispatching
Minimum starting hourly rate for this position is $23.58
This role is classified under Hourly Grade 6H with an hourly range between $ 23.58 - $25.95 per hour.
Benefits
Our comprehensive benefits program offers a range of options to you can make choices that work best for you and your family:403(b) Retirement Plan (College contributes 10.5% of salary)Comprehensive medical, dental and vision insuranceFlexible Spending Account (FSA)Disability and Leave BenefitsLife Insurance (College paid coverage 1x salary)Employee Assistance ProgramTuition Benefits (to Mount Holyoke College or others)Generous Paid Time OffAccess to Kendall Sports & Dance ComplexBackground Checks:Special Instructions for Applicants:Apply online; application materials must include:A cover letter summarizing interests and qualificationsA complete resume or curriculum vitaeFor faculty positions, statements on mentoring, teaching, and research will also be required.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.Dental insuranceVision insuranceRemote work optionsFlexible schedule
Additional Information
Job no:
R-0000003318
Position Title:
Dispatcher, Campus Safety
Faculty or Staff:
Staff
Full Time or Part Time:
Full time
In-Person, Hybrid, or Remote:
In-Person
Minimum Starting Rate of Pay:
$23.58 Rate of pay commensurate with experience
Start Date:
05/20/2026
Job Description:
Adhering to the principles of community engagement and community-oriented problem solving, the Dispatcher provides the initial point of contact for emergency response to criminal activity, fires, medicals, fire alarms, and many service-related calls. The Dispatcher also provides service to a diverse community as the college's operator. This is a 11pm-7am shift, with a 5-day work week: (Off Tuesday/Wednesday)
Essential Job Duties:
Promptly answers emergency lines, business lines, and multiple college operator lines.
Collects information from a diverse set of calling parties as well as walk-ins to the station in a timely manner and disseminates that information to the appropriate entities.
Utilizes the National Crime Information Center and Criminal Justice Information System to respond to requests for information from on-duty police officers.
Monitors fire, intrusion, panic, other alarms, and cameras on campus.
Activates the college's emergency mass notification system as directed.
Provides emergency instructions, calls in personnel after hours, and supports and assists the diverse community as a whole in a supportive and professional manner.
Records details in the computer-aided dispatch software (IMC) database, information in which is often highly confidential, sensitive in nature, and protected by law.
Review logs, postings, training, emails, CJIS output at the beginning and throughout shift.
Assist officers with community engagement activities.
Dispatches emergency and non-emergency incidents requiring fire, medical, or police response according to priority and availability of units.