Additional Information
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
What will you be doing?
Proactively monitors trends in vehicle maintenance for specific accounts and geographic markets
Builds and analyzes both standard and ad-hoc reports
Analyzes data and makes recommendations to customers and leadership to implement cost-saving initiatives
Coordinates with fleet managers, vendors and manufacturers to ascertain the most effective resolution to truck malfunctions
As the technical expert, acts as a consultant to fleet managers and service technicians when complex solutions are needed
Reviews and issues non-standard purchase orders to ensure that the customer's best interests are protected
Support the technical resource center by assisting customers and vendors as needed
Perform all other duties and special projects as assigned
What are we looking for?
Strong verbal and written communication skills
Strong research and presentation skills
Strong interpersonal and customer service skills
Ability to summarize and express information and ideas in a clear and organized manner
Ability to interact and work with employees at all levels in the organization including business units and executive management
Ability to explain complex concepts to non-specialists
Responds to non-standard requests; investigates with assistance from others as needed
Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers
Takes personal responsibility for customer satisfaction and loyalty
Works independently or with others within own area or department to achieve team goals
Identifies and removes barriers to effective teamwork
Offers support to other team members; follows through on commitments
Applies emotional intelligence in responses and reactions
Demonstrates consistency between words and actions
Listens openly and carefully to others' ideas and suggestions; respects opposing points of view
Consistently earns trust, loyalty and respect of others
Education and/or Training:
High School Diploma or equivalent, a degree in Business Administration or relevant field preferred
ASE or other industry certification preferred
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
Relevant Work Experience:
5-10 years' experience in the automotive or transportation industry, with advanced technical knowledge
Understanding of automotive repair industry processes
Knowledge of Holman Fleet & Mobility's programs preferred
Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security
INDMISC
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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Holmanautogroup · Grapevine, TX (us)