Patient Access Representative

About the role

The Patient Access Representative position is responsible for greeting and assisting patients in a prompt, courteous , and professional manner and receiving/answering incoming telephone calls in the same manner , as applicable . The Patient Access Representative is to be cross-trained in all aspects of reception to supply sufficient coverage . Certain duties may vary based on office location and department structure.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner .
• Effectively handles the patient check-in/checkout process.
• Answers calls addressing appointment times, patient requests and general inquiries within the scope of their position.
• Reviews patient's chart for accuracy prior to upcoming appointment and ensures all required information is included for the physician to see the patient.
• Performs scanning and sorting within EMR system
• Verifies and updates current insurance information with the Patient
• Collects Patient payments
• Performs all other duties as assigned.
• What We Expect from You
• High School Diploma
• Interact professionally and positively with all patients, colleagues, managers and executive team
• Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks.
• One year of experience working in a medical practice or in a health insurance organization
• Excellent verbal and written communication skills
• Prior use of EMR systems preferred
• Travel to other clinics as needed
• Reasoning Ability
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills
• To perform this job successfully, an individual should have thorough knowledge in computer information systems .
• Physical Demands
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work Environment
• This job operates in a professional office environment . This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets , and fax machines.
• Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Travel
• Travel is primarily local during the business da y.
• Salary Range :
• $20.00 - $28.00 per hour
• The compensation range listed reflects the anticipated base pay for this position. Actual compensation will be determined based on factors such as relevant experience, education, skills, and work location.
• What We are Offer You
• At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here "Every Family Matters"
• Compassion
• Make Someone's Day
• Collaboration
• Achieve Possibilities Together
• Respect
• Treat people with dignity
• Accountability
• Do the right thing
• Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.
• About US Urology Partners
• U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizen

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