Community Banking Manager

Benefits

Additional Information

Location: 440 Bridge Street New Cumberland, PA 17070 Hours: Lobby Hours Monday - Thursday 9:00 am - 4:00 pm Friday 9:00 am - 5:00 pm Drive-Up Hours Monday - Thursday 8:30 am - 5:00 pm Friday 8:30 am - 6:00 pm (Must be flexible around branch hours) Function : Responsible for the management and operation of a mid-size, full-service branch office in an effective and profitable manner, promoting bank products and services and providing quality customer service and satisfaction in accordance with the bank's policies, procedures, and philosophy. Performs lending activities (consumer & small Business). Duties and Responsibilities: Assumes responsibility for ensuring the efficient and effective operation of the branch by performing the following functions: Completes assigned training in conjunction with Consumer Bank Training & Operations Team. Develops a sales and quality service culture throughout the branch by acting as coach and team leader to instill a positive attitude and motivate branch employees. Incorporates Our Shared Future purpose and values into all team meetings, coaching sessions and leads by example. Communicates expectations, goals, and objectives to branch personnel. Reviews and recommends improved operating policies and procedures and ensures the proper implementation and maintenance of approved changes. Makes recommendations for branch personnel regarding employment, performance ratings, salary changes, promotions, transfers, and terminations. Coaches, guides, and mentors branch team members in the more complex phases of their work, including their personal development and career planning. Manages the branch lending activities in consumer& Small Business lending: Interviews loan customers. Prepares and processes applications and documentation for all loans. Prepares necessary loan tracking reports. Focuses on execution of S&T sales conversations, note-taking in appropriate systems while profiling customers to determine and recommend appropriate S&T loan and deposit products CARE certified within 6 months of hire Acts as "first-line" human resource administrator to perform the following functions: Complete Bank's leadership (STELLAR) classes as assigned by Employee Services Completes Leadership Basics as scheduled by Consumer Bank Training. Coaches and observes sales platform team members by utilization of the Banker Observation form weekly. Performs ongoing coaching with all team members on the execution of behaviors and expectations outlined in the Branch Playbook. Reviews and coaches to the customer surveys received as part of the Customer Insight (Avannis) program. Completes employee performance reviews and conducts interviews with employees to discuss performance, goals, and objectives. Coordinates with Regional Management and Human Resources on branch staffing needs. Ensures staff development and handles succession planning and other personnel issues. Leads or assigns leadership of branch sales meetings, provides positive feedback regarding sales activity, and reviews branch sales goals on a weekly, monthly, and quarterly basis. Oversees dashboard and pipeline management. Manages branch profitability by paying particular attention to staffing/ES expenses, loan growth, deposit growth, fee income, efficiency ratios, and all assigned budget items. Manages business relationships within the community they serve. Handles certain branch audit responsibilities in the areas of operations, compliance, and security. Having satisfactory annual Operation Assessment Review (OAR) Directs delivery of services to the customer and attends to customers with special needs. Uses a combination of FOR-LIFE skills, product knowledge, and knowledge of policies and procedures to suggest additional bank services to encourage lending and deposit growth and refers customers to other Lines of Business within the bank as appropriate. Utilizes appropriate computer programs for proactive outbound call list generation. Works with platform sales team as a coach and support of their outbound calling efforts and refers to the Sales & Service guide for call scripting and best practices. Coaches / Observes platform sales team on the S&T Sales conversations, documentation of customer conversations in appropriate systems and usage of various sales tools (i.e LoanFit, sales binder, etc.) Communicates with branch personnel to provide training and review bank policies, product knowledge, and customer service responsibilities. Ensures that standards of professionalism are met by branch personnel. Represents the bank in civic and community functions to enhance image and develop business. Interacts with line of business partners to further expand existing customer relationships and develop new contacts to share with partners as appropriate. Keeps informed of current developments and trends and federal and state regulations as they relate to all areas of branch operations. Maintains prescribed security