Retail Technology Support Specialist

About the role

Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape. Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines. In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines. From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology. Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc. There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI). CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines. CHI has received various recognitions as a top employer: the 2024 Circle of Excellence for CSR Company of the Year; 2024 Top 10 Fortune 500 companies; 2023 HR Asia best companies; 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards. CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices. We have an exciting opportunity for a Retail Technology Support Specialist . This role will be based in 6750 Building, Makati City, Philippines . Responsibilities for this position may include but are not limited to: Provide customer support by managing calls and resolving issues for Company-Operated, Retailer-Owned, and Marketer (COCO/CORO) service stations across the United States Support and troubleshoot Point-of-Sale (POS) systems and forecourt equipment, including hardware, software, and configurations Assist station personnel with POS peripherals such as printers, card terminals, scanners, and fuel dispensers Diagnose and resolve reported issues; escalate complex incidents as appropriate to ensure timely resolution Initiate service dispatches by coordinating with third-party vendors for POS devices, network equipment, dispensers, card terminals, and telephony services Accurately document issues, resolutions, and all related communications using the case management system Guide callers, including store personnel and technicians, through troubleshooting steps to minimize disruption and maintain operations Provide guidance on procedures related to POS and dispenser functionalities Resolve a high volume of issues through effective verbal communication and remote troubleshooting Analyze issues, prioritize actions, anticipate impacts, and make decisions with strong attention to detail Support business initiatives such as Grocery Rewards and Chevron Texaco Rewards programs Collaborate with Retail Marketing (RMC), Retail Systems, North America Retail System Support, and other cross-functional teams Adapt communication style to effectively engage with a diverse customer base About You We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged. Knowledge, Skills, and Experience: Bachelor's Degree in any field Proficiency in Microsoft Office applications Strong oral and written communication skills Strong interpersonal, organizational, and problem-solving skills Ability to analyze issues and make sound decisions Ability to deliver presentations to a multicultural audience Willingness to work night shifts, rotating schedules, weekends, and holidays in a 24x7 operational environment Experience supporting US-based clients Call center or customer support experience is an advantage Everything we do at Chevron is guided by our values and our commitment to The Chevron Way (https://www.chevron.com/about/the-chevron-way) . At the heart of The Chevron Way is our vision to be the global energy co