Act as the accountable owner for day ‑ to ‑ day technology service delivery at site
Partner with D&T and vendors to support routine checks, asset lifecycle, and inventory compliance
Support delivery of planned changes (upgrades, migrations, new tools), including coordination and on ‑ site support
Enable migration of local solutions to global platforms in collaboration with central teams
Incident Management and Problem Resolution
Oversee service levels and incident resolution performance for the site
Act as escalation point for incidents, ensuring timely resolution aligned with standards
Represent the site on incident calls and ensure business impact is clearly communicated
Identify recurring issues and drive permanent fixes with D&T teams and suppliers
Contribute to post ‑ incident reviews and continuous service improvement
Stakeholder and Partner Engagement
Build strong relationships with Commercial leadership and end users to represent site priorities
Collaborate with Service Management and D&T leadership on service performance and issues
Maintain effective partnerships with D&T teams and vendors
Act as local champion for D&T initiatives, supporting adoption and engagement
Training, Awareness and User Empowerment
Deliver practical training sessions in partnership with D&T teams
Promote self ‑ service, knowledge usage, and compliance with approved tools and processes
Site ‑ Based Support and Digital Workplace Enablement
Provide hands ‑ on, on ‑ site support for digital workplace needs
Support meeting rooms, AV, hybrid technology, and shared spaces
Assist with onboarding/offboarding and other local technology processes
Cyber Security Compliance and Support
Act as on ‑ site contact for security queries and minor incidents
Ensure endpoint security, access controls, and local compliance requirements are met
Detect and escalate security risks following defined processes
Promote secure ways of working and support rollout of security initiatives
Your profile
Required:
Proven experience in IT support, desktop support or digital workplace roles (2-4+ years)
Solid hands ‑ on experience with Microsoft productivity tools, collaboration and video conferencing platforms, and basic networking concepts
Experience working with ITSM tools, including ServiceNow
Awareness of basic cyber security principles and practices
Preferred:
Experience supporting AV and meeting room technology and hybrid working environments
Experience working in or supporting a Cyber or Information Security function
Relevant certifications in Networking, Security, Microsoft technologies or ITIL
Experience working in a regulated environment such as health, finance, government or critical infrastructure
Why Haleon ?
None of us should ever feel like we're standing still. At Haleon , we want you to feel supported, valued, and always progressing . Improving everyday health takes dedication, energy, and effort - so we reward your contribution with a benefits package that includes:
Contract of employment
Annual bonus that re
Benefits
Health insurancePerformance bonus
Additional Information
Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
Role Overview
The D&T Commercial Site Partner is accountable for the delivery and support of site ‑ based digital workplace services across commercial sites within our Operating Units.
The role provides primarily hands ‑ on , in ‑ person technology support, ensuring employees can work effectively with digital workplace tools, day ‑ to ‑ day technical issues are resolved, and cyber security practices are correctly applied on site, working in partnership with central D&T functions and third ‑ party providers.
The role acts as the single point of accountability for site technology support and as a trusted local point of contact between site leadership and D&T teams, ensuring that site needs, operational priorities and impacts are clearly understood, represented and effectively supported.
If you're looking to play a hands ‑ on role at the intersection of technology and business operations, making a visible impact at site level, we encourage you to apply!
Gsknch · Warsaw Cirrus