CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do-it's how we do it. At CDW we act as one-building trust, speaking candidly, and working together to achieve more. We play to win-focusing on what matters most and delivering for our customers. And we think forward-staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees-working together to solve complex challenges and deliver real impact for our customers and communities.
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Responsibilities
Mentor and support laptop technicians: Provide guidance and coaching to help technicians enhance their skills and ensure adherence to repair standards.
Troubleshoot technical issues: Identify, diagnose, and resolve complex laptop hardware issues and assist team members with challenging repairs.
Perform laptop repairs: Carry out routine and advanced repairs on various laptop models, ensuring quality and timely service.
Develop and implement technical processes and procedures: Contribute to the creation and refinement of processes that improve the efficiency and effectiveness of laptop repair services.
Execute technical projects: Execute technical projects by prioritizing tasks, coordinating resources, and managing workloads to ensure projects are completed on time and within budget.
Collaborate with cross-functional teams: Work with other groups within CDW to support technical services that align with organizational objectives and operational needs.
Oversee day to day production and achievement of key performance indicators (KPIs). Provide repair technicians performance-based feedback.
Travel to Conyers(ATL), GA the first week of employment for training.
What We Expect of You:
Experience as a computer technician, A+ certified preferred
The ability to diagnose and resolve complex hardware component issues
Excellent written and verbal communication skills
Strong attention to detail
Strong analytical and problem-solving skills
Effective time management and organizational skills, the ability to prioritize tasks
Demonstrated ability to lift up to 50 lbs.
Stand, bend, lift, walk and carry products in any combination for up to 8 hours at a time.
History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
Comfort working in a warehouse environment which includes changes in temperature as the weather fluctuates, noise form conveyors and forklifts.
Pay range: $25.38/hr-$30.46/hr depending on experience and skill set Benefits overview: https://cdw.benefit-info.com/
CDW is committed to being an AI-fluent organization
Benefits
Health insurancePaid time off
Additional Information
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary:
The Lead Repair Technician is responsible for performing advanced laptop repair services while mentoring and supporting a team of technicians specializing in laptop repairs. This role provides hands-on technical expertise, fosters a collaborative work environment, and assists in skill development and problem-solving for the laptop repair team. Specific duties and responsibilities may vary based on the day-to-day business needs of CDW.
Cdw · CA, LA