Sr. Manager, Design Program Management, Devices and Services Design Team

Requirements

• 10+ years of design program management or design operations experience, with at least 5 years in a people management role leading program managers or similar functions
• Experience building, scaling, and managing teams within complex, matrixed organizations
• Experience defining and operationalizing program strategy across multiple teams or business units, including setting standards, mechanisms, and operating models
• Experience owning end-to-end program delivery at scale, including defining program requirements and using data and metrics to determine improvements
• Experience working with, presenting to, and influencing senior executives up to VP level
• Experience working cross-functionally with design, product, and engineering teams in a software product development environment
• Deep fluency in design practice and software product development lifecycles - understanding how design work is scoped, iterated, and integrated into product delivery
• Demonstrated ability to build scalable operational frameworks and mechanisms that create leverage across an organization rather than solving one-off problems
• Track record of developing and mentoring program management talent, raising the bar for the function
• Skilled in navigating complex trade-offs to prioritize resources, organizational health, and scalable solutions across competing stakeholder needs
• Exceptional ability to communica

Additional Information

The Devices & Services Experience Design (DxD) team leads user experience and industrial design innovation across Amazon's device portfolio, including Echo, Fire TV, Fire Tablets, Alexa.com, and related mobile apps. Our team works at the intersection of design, product and engineering, creating meaningful hardware and software experiences that enhance customer lives. We believe in storytelling and thinking holistically to craft the "why" behind everything we ship. DxD is seeking a Sr. Manager of Design Program Management to lead and scale the Design Program Management function across our design organization. This role will own the strategy, operations, and team leadership for a team of Design Program Managers responsible for the scoping, planning, and delivery of design programs for multiple product portfolios. You will define how the function operates - setting the standards, mechanisms, and operating model that enable design teams to deliver customer experiences with quality and velocity. In this role, you will partner closely with Design, Product, and Engineering leadership to ensure design programs are strategically aligned, well-resourced, and delivering measurable impact. You will be responsible for building and developing a high-performing team, driving cross-organizational program excellence, and serving as a key member of the DxD leadership team shaping the future of how design operates within Devices & Services. The ideal candidate brings deep expertise in design program management and design operations, a track record of building and scaling teams, and the ability to influence senior leaders across a matrixed organization. You are equally comfortable setting long-term strategy and rolling up your sleeves to solve immediate operational challenges. You think in systems - building scalable frameworks rather than solving one-off problems - and you bring a strong customer lens to every decision. Key job responsibilities - Define and own the design program manager function, strategy, operating model, and standards across portfolios - ensuring consistency, scalability, and alignment with organizational standards and goals - Build, develop, and lead a team of Design Program Managers embedded across multiple design teams, fostering a culture of operational excellence, collaboration, and continuous improvement - Partner with Design leaders and senior leadership to align design program priorities with business objectives, product roadmaps, and resource capacity - Establish and scale mechanisms for program planning, prioritization, resource management, status communication, and escalation management across the portfolio - Drive cross-organizational alignment on design delivery - working across Product, Engineering, and Design leadership to ensure design is integrated into product development lifecycles - Create visibility into portfolio health, team capacity, and program risk for DxD leadership - proactively surfacing insights and recommendations that inform strategic decisions - Own escalation management for design program issues that span teams or require leadership engagement, establishing clear frameworks and driving resolution - Identify and lead high-impact, cross-cutting initiatives that improve how design teams operate - from process improvements to new mechanisms that raise the bar on delivery quality - Champion design program management as a discipline - developing talent, sharing best practices, and raising the standard for what great design operations looks like

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