Customer Service Supervisor

Responsibilities

• Contributes to the team's process improvement efforts and implements changes in a positive way. Incorporates client feedback into efforts.
• Develops partnerships with other internal groups and business units to improve speed of issues resolutions and to recommend product improvements.
• Produces and analyzes statistical reports to monitor teams' performance; also monitors service-related trends to share with Business Units, Product Management, Vertical leads.
• Participates in projects, including budget process, as assigned. Serves as an ambassador for the team in internal/external meetings, site visits, etc.
• What experience you need
• Bachelor's Degree Diploma or ongoing business administration (or related) studies
• Minimum 1 year in the current position
• Minimum B2+ English
• Advanced G-suite knowledge
• Leadership experience or background leading or supporting team performance (Both Voice and Backoffice).
• At least 1 year of experience leading a team, preferably in a call center or customer service environment.
• At least 1 year of experience managing expected behaviors and outcomes (versus "just the numbers")Ability to learn Contact Center and Equifax applications. Working knowledge of CRM tools.
• Familiarity with ticketing software

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Company Intel

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