Senior Consultant, Performance and Insights - Workforce Planning

External

Nab · Unknown

Full-timeHybridToday

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About the role

The Senior Consultant, Performance & Monitoring, design, build and run trusted data products and insights that enable leaders to understand performance, pinpoint constraints and improvement opportunities, and take timely action. You will own the end‑to‑end data lifecycle- ingestion, transformation, modelling, reporting and analysis-so that Workforce and operational decisions are informed by accurate , timely and well‑governed information. Drawing on your expertise in data engineering, analytics and visualisation, and your understanding of Workforce Management practices, you will simplify complex data, standardise metrics, and embed monitoring so the organisation can continuously measure, learn and improve.

Responsibilities

Build and run trusted data pipelines and models-ingesting, transforming and curating data for enterprise use.

Deliver concise, decision‑ready reporting and analysis that surfaces performance drivers and improvement opportunities.

Champion simplification, standardised metrics and governance across data products, dashboards and processes.

Coach colleagues and stakeholders to lift data literacy, share best practice, and embed continuous monitoring and insight‑led ways of working.

Working in a multi‑disciplinary team to build, maintain and drive adoption of core workforce data products and reports

Ensuring stakeholders have reliable, accurate and timely performance reporting with appropriate self‑service access

Performing advanced analysis and modelling, turning findings into actionable insights and clear recommendations

Developing concise materials and narratives to communicate opportunities and influence stakeholder decisions

Authoring requirements, solution designs, delivery plans and functional documentation, maintaining traceability and standards

YOUR SKILLS AND EXPERIENCE

4+ years designing and delivering enterprise‑grade data visualisations (Power BI), including semantic models and DAX

4+ years coding for data engineering and analytics (SQL, Python; SAS advantageous )

Solid grounding in Workforce Management principles (capacity, demand, service levels, scheduling) and how to operationalise them in data and metrics

Proven ability to influence stakeholders across functions and regions through clear, insight‑led storytelling

Experience with HRIS/WFM and contact‑centre data sets (SAP/Workday, ControlIQ , Aspect); exposure to Databricks/Anaplan favourable

Advanced reporting and visualisation in Power BI, including semantic modelling, DAX and performance tuningHigh competency in SQL and Python (SAS advantageous ), writing efficient, reliable code for ELT and analytics

Experience with enterprise data warehouses/ lakehouses (e.g., Databricks) and related tooling an advantage

Excellent written and verbal communication-turning analysis into clear narratives and recommendations

Ability to build relationships and influence stakeholders across business and technology

Self‑starter who can work independently, balancing multiple deadlines while maintaining quality and governance

Knowledge of process documentation and continuous improvement practices

THE BENEFITS AND PERKS

We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits.

Generous compensation and benefit package

Attractive salary

20-day paid annual leave and 7-day paid sick leave

13th month salary and Annual Performance Bonus

Premium healthcare for yourself and family members

Monthly allowance for team activities

Premium welcome kit and occasional gifts of appreciation

Extra benefits on your work anniversary

Exciting career and development opportunities

Large scale products with modern technologies in banking domain

Clear roadmap for career advancement in both technical and leadership pathways

Access to digital learning platform such as Udemy

Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)

Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)

Sponsored English course with native teachers

Opportunity for training in Australia

Professional and engaging working environment

Hybrid working model and excellent work-life balance

State-of-the-art & modern Agile office

Food and beverages in the office pantry

Employee Assistance Program to improve your physical and mental health

Annual team activities and company events

A solid and talented team behind you - great people who love what they do

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE

We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our

Senior Consultant, Performance and Insights - Workforce Planning

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