Senior Technical Program Manager, FUB Engineering

About the role

Join Zillow's mission to empower millions of customers in one of the biggest life decisions they will ever make: finding their next home. Our Follow Up Boss (FUB) Engineering team partners with Product, Engineering, Data Science, Design, and Research to solve complex technical challenges and deliver seamless, end-to-end real estate experiences for consumers and partners by bridging technology, data, and real estate operations. As a Senior Technical Program Manager (P4) on the FUB & Partner team, you will lead cross-functional technical and product programs that span multiple teams and quarters. You will work across deep technical initiatives and customer-facing product launches to ensure clarity, alignment, and predictable delivery. Your work will focus on large, ambiguous initiatives that include platform infrastructure, AI capabilities, partner integrations, and customer experiences. You Will Get To Own complex, multi-team programs across Engineering, Product, Data Science, Design, Marketing, Partnerships, and external partners, driving execution for high-impact initiatives in the FUB ecosystem. Drive alignment across organizational boundaries by surfacing dependencies and misalignments early, engaging leadership with clear trade-offs, risks, and decision frameworks. Lead both engineering-focused initiatives (such as platform modernization, reliability improvements, API evolution, and data and AI infrastructure) and customer-facing product programs (such as new FUB capabilities, partner workflow enhancements, monetization initiatives, and cross-platform launches). Balance short-term delivery needs with long-term platform health and scalability, ensuring that technical investments set up future product velocity. Partner with Engineering and Data Science to deliver AI- and ML-enabled capabilities end to end, including model integration, experimentation, evaluation, rollout strategies, and post-launch monitoring, while ensuring responsible AI practices and quality measurement. Develop clear, structured program plans with milestones, dependencies, and measurable outcomes; identify risks early, anticipate bottlenecks, and drive mitigation strategies to keep programs on track. Define success metrics, track program health across delivery, quality, and business impact, and establish scalable mechanisms that improve engineering velocity and cross-team execution. Connect platform and product investments to customer impact and business outcomes, influencing roadmap priorities by surfacing technical and operational trade-offs and making principled decisions that balance constraints, commitments, and customer value. This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $148,600.00 - $237,400.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $141,200.00 - $225,600.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.