Application Specialist Earthmoving

Responsibilities

• Phone & Call‑Center Support (Primary Function)
• Serve as a primary responder for inbound phone and case‑based support , handling a high daily volume of Machine Control support calls.
• Diagnose and resolve common to intermediate technical issues using documented procedures, wiring diagrams, and configuration guides.
• Provide real‑time troubleshooting guidance to dealers and customers over the phone, screen sharing, and remote tools.
• Accurately document cases, troubleshooting steps, and resolutions to support knowledge sharing and escalation.
• Identify trends in recurring issues and communicate patterns to Senior Application Specialists or team leads.
• Escalate complex, high‑impact, or unresolved issues following defined support escalation paths.
• Field & On‑Site Support
• Travel to customer job sites and dealer locations (50% travel) to support Machine Control installations, commissioning, and troubleshooting.
• Assist with system setup, calibration, and validation using established processes.
• Support customers during job startup and early production phases to ensure system readiness.
• Represent Professional Services in the field with a strong focus on customer satisfaction and issue resolution.
• Dealer & Customer Training
• Deliver on‑site and remote training using approved training materials and existing curricula.
• Reinforce correct system operation, troubleshooting techniques, and best practices with dealers and customers.
• Support Instructor‑Led Training (ILT) events as needed.
• Cross‑Functional Support
• Work closely with Sales, Kitting team, and Professional Services teams to support deployments and customer engagements.
• Provide detailed case notes, logs, and observations to assist Senior Specialists and Engineering teams.
• Support Senior Specialist for engineering investigations through accurate reproduction of field issues and application details.
• Documentation & Process Adherence
• Utilize existing technical documentation, wiring diagrams, setup guides, and workflows during support activities.
• Create and provide feedback on documentation usability and field accuracy.
• Follow established support procedures, case management standards, and communication guidelines.
• Create detailed, high quality defect reports and technical documentation (e.g., JIRA tickets) to support efficient engineering resolution.
• Contribute to improvement of eLearning curriculum, create knowledge articles, quick guides, and technical training program support.
• Required Qualifications
• Hands‑on experience with Machine Control systems or related construction technology.
• Experience working in a phone support, call‑center, or ticket‑based technical support environment.
• Working knowledge of GNSS systems, basic hydraulics interfaces, electrical systems, and software configuration.
• Ability to manage multiple active cases simultaneously in a fast‑paced support setting.
• Strong verbal communication skills and ability to explain technical concepts to non‑technical users.
• Willingness and ability to travel extensively (50%+).

Requirements

• Prior Machine Control field technician, or bench technician experience.
• Experience supporting MCX platforms, GNSS receivers, and RTK radios.
• Comfort with remote diagnostic tools, screen sharin

Benefits

Additional Information

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow. Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status. To learn more about Topcon career opportunities go to www.topconcareers.com . Position Summary The Application Specialist - Machine Control provides front‑line phone‑based and field support for Machine Control solutions. This role serves as a primary call‑center and phone support resource, handling a high volume of inbound technical cases from dealers, customers, and internal teams, while also delivering on‑site field assistance and training. The position focuses on execution, responsiveness, and delivery of consistent support using established documentation, workflows, and escalation paths. While technical in nature, this role does not function as a technical authority and does not involve complex investigations, product architecture decisions, or foundational documentation. This role requires strong troubleshooting skills, comfort operating in a high‑volume phone support environment, excellent communication skills, and the ability to travel extensively to support customers in the field.

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