IT Policies Coordinator

External

Swift · London, UK

Full-timeOn-siteToday

AccessibilityComplianceDocumentationInformation SecurityMoveRisk Management

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About the role

We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy. We're unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Responsibilities

Policy Development Coordination & Maintenance

Facilitate the review and maintenance of IT policies, standards, and procedures across technology groups.

Ensure policies are clear, consistent, and aligned with regulatory obligations, risk frameworks and industry best practices.

Maintain a structured policy lifecycle, including version control, approvals, and periodic reviews.

Governance & Compliance

Ensure IT policies align with applicable laws, regulations, and frameworks (e.g., ISO standards, internal controls, and risk requirements).

Support audits and regulatory reviews by providing policy documentation and evidence of governance.

Track policy exceptions and ensure appropriate approvals and risk acceptance.

Stakeholder Coordination

Collaborate with relevant stakeholders to gather input and ensure policies are practical and enforceable.

Facilitate policy review workshops and approval processes.

Act as a point of contact for policy-related queries across the organization.

Documentation & Repository Management

Maintain a centralized, accessible repository of all IT policies and supporting documents.

Ensure documentation is organized, up-to-date, and easy to navigate.

Implement document management best practices and tools.

Communication & Training

Support the communication and rollout of new or updated IT policies.

Work with change management and training teams to develop awareness materials and guidance.

Promote understanding and adoption of IT policies across the organization.

Continuous Improvement

Together with Legal and Compliance, monitor changes in regulatory requirements, technology, and business practices to identify policy updates.

Conduct periodic reviews to ensure policies remain relevant and effective.

Recommend improvements to policy frameworks and governance processes.

Qualifications & Experience

Bachelor's degree in Information Technology, Cybersecurity, Business, or a related field.

Typically 3-7+ years of experience in IT governance, information security, risk, or compliance.

Experience drafting or managing policies, standards, or procedures.

Familiarity with regulatory and industry frameworks (e.g., ISO 27001, NIST, COBIT) is preferred.

Skills & Competencies

Strong writing and documentation skills with attention to clarity and detail.

Good understanding of IT and information security concepts.

Strong organizational and coordination abilities.

Effective stakeholder management and communication skills.

Ability to translate technical requirements into clear, user-friendly policies.

Analytical mindset with a focus on quality and consistency.

Key Performance Indicators (KPIs)

Timeliness and quality of policy updates and reviews.

Policy compliance and audit outcomes.

Stakeholder satisfaction and engagement.

Effectiveness of policy communication and adoption.

Reduction in policy exceptions or gaps.

Why Join Us

Opportunity to shape and strengthen IT governance in a regulated environment.

Collaborative role with exposure to multiple business and technology functions.

Key contributor to risk management, compliance, and operational excellence.

IT Policies Coordinator

About the role

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