Restaurant Manager (Kahyangan Outlet Restaurant)

Responsibilities

• Operational Management:
• Oversee the overall restaurant operations, ensuring seamless service and guest satisfaction.
• Maintain high standards of food quality, presentation, and service in line with Pullman Jakarta Indonesia's brand guidelines.
• Guest Experience & Service Excellence:
• Ensure personalized and exceptional guest experiences, consistently exceeding expectations.
• Handle guest feedback and resolve complaints promptly and professionally.
• Monitor and maintain service standards through regular staff training and evaluations.
• Marketing & Brand Promotion:
• Collaborate with the marketing team to develop promotional activities and events to attract new and repeat guests.
• Maintain the restaurant's reputation and presence through digital platforms, social media, and partnerships.
• Qualifications & Requirements:
• Bachelor's degree in Hospitality, Business Management, or a related field.
• Minimum 5 years of experience in restaurant management, preferably in a luxury or fine-dining setting.
• Strong knowledge of Japanese cuisine and beverage pairings is an advantage.
• Excellent leadership, communication, and problem-solving skills.
• Proven ability to manage budgets, drive sales, and enhance profitability.
• Ability to work under pressure in a fast-paced environment with a focus on guest satisfaction.
• Fluency in English and Bahasa Indonesia; proficiency in Japanese is a plus.
• Be part of a dynamic and innovative hospitality team.
• Work in a vibrant, guest-focused environment.
• Opportunities for career growth and development.
• Competitive salary and benefits.

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