Personal Shopping Assistant Manager @Mr. Porter

Benefits

Additional Information

Location: NYC Reporting into: Personal Shopping Manager Team size: 10 Work model: 4 days in office, 1 day work from home Employment type: Permanent Besides a competitive salary, we can offer you: Performance bonus schemes dependent on the type of role you are in 401(k) plan that both you and the company contribute to A portal with an array of discounts on things like theme park and cinema tickets Our famous staff discount along with exclusive staff sales Medical, Dental and Vision insurance Commuter benefit and flexible spending A chance to be part of a fun and caring team that supports each other Here is a breakdown of what you'll be doing : Prioritize, delegate and follow through on tasks related to the Personal Shopping Team's daily workload , oversee implementation of new processes M onitor and coach each team member to maximize individual productivity, customer retention & increase sales and engagement ; s upporting delivery of team sales targets and KPIs Always encourage a positive attitude and professional relationships , role modelling high clienteling standards and that all client communication follows our standards and guidelines. Work with Personal Shopping Manager and PR/Events team to support on end-to-end management of client events . Be the central point of contact for the Personal Shopping Team to resolve customer requests and issues and complaints along with other departments , e scalate to PS Manager where necessary. Work with the Personal Shopping Manager to monitor team sales as part of weekly team review: use data to identify opportunities and action plans , use trended data to identify training needs , process changes and Identifying opportunities to improve the personal shopping journey Support Personal Shopping Manager with weekly sales report and team meeting organization, and other reports as required . Leading onboarding of new team members, adapt training modules as the business changes The type of person we are looking for : P ositive and energetic natural leader and a people person with demonstrable and sustainable drive to succeed, as well as a confident decision maker and influencer Previous experience managing an elite team in terms of service and sales for a luxury retail brand. A strong people manager who is confident managing a diverse team through different stages of their development keeping succession planning at the heart of how they manage Can work cross functionally with a variety of teams such as Buying, Merchandising, Marketing, and Customer Service team A genuine interest in measuring and raising standards of customer service is essential, together with a thorough understanding of the luxury consumer and a sympathetic approach to their needs and expectations Must be able to demonstrate a customer centric approach with excellent service skills and relationship building ability An evident passion for and in-depth knowledge of luxury Men's fashion is essential A good sense of humor and understanding of Mr Porter brand identity and tone Good command of Microsoft office suite, in particular Microsoft Excel is a pre-requisite Compensation for this role is $87,550 annually, Clothing Allowance and eligible for Personal Bonus LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly. Experience Level: Mid-Senior levelWorkplace Type: Hybrid