Principal Technical Support Engineer

Requirements

• Experience of working in a service-oriented team that supports the needs of customers, in-service support for the Typhoon Defensive Aids Sub-System across multiple customers and partners in the UK, Europe and Middle East.
• A technical background in integrating, troubleshooting and/or supporting hardware
• An ability to balance competing needs and ascertain when to prioritise and escalate issues
• A willingness to take ownership of the maintenance, upgrade, calibration, consumables and supporting documentation for the main equipment and test equipment and associated software.
• The resourcefulness to ensure robust quality, availability, cost and time trade-offs are undertaken to optimise the service provided from both a business and customer perspective.
• A capability to track and report on progress to internal stakeholders. Support the Project Engineering Management team to ensure customer Key Performance Indicators and Service Level Agreements are met or exceeded.
• Self-motivation with an aptitude for problem solving and the drive to resolve difficult issues.
• Professional discipline to ensure application of appropriate engineering tools / techniques, including ensuring that relevant mandatory training is completed and processes followed. Where suitable, make recommendations for adoption of best practice or tailoring.
• The confidence to escalate emerging issues and levels of risk and help define opportunities and risk mitigation options.
• A capacity to coordinate multi-stakeholder input into reports, presentations and reviews for delivery to internal and external customers and stakeholders.
• An ability to foster relationships and networks within and outside CS3 and actively identify and champion opportunities for continuous improvement and capability enhancement.
• The enthusiasm to develop, coach or mentor other engineers to help grow the skills and knowledge within the Team.
• This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.
• Security Clearance
• Why join us
• Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
• Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.
• Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity).
• Rewarding Performance : All employees at management level and below are eligible for our bonus scheme.
• Never Stop Learning : Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
• Refer a friend: Receive

Benefits

Additional Information

Job Description: Salary Range: £53,269 - £71,400 Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity.

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