The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
The Asset Management Apprentice will support the development of the organisation's IT Asset Management (ITAM) and Configuration Management (CMDB) capability. The role contributes to building a robust, accurate and auditable asset management estate covering end ‑ user assets, software assets and infrastructure assets, all forming part of the wider CMDB ecosystem that underpins service management, operational stability and governance.
Responsibilities
Support management of end ‑ user assets (laptops, peripherals, accessories) across their lifecycle
Maintain accurate asset and configuration item (CI) records in the CMDB
Support software asset and licence record maintenance including entitlement and deployment
Assist with infrastructure and platform asset records
Perform data quality checks and reconciliation activities
Support joiner, mover and leaver processes to ensure asset accuracy
Work with Service Management and Front ‑ End Services to align asset records to live services
Contribute to audits and governance activities
Assist in documenting processes and identifying improvement opportunities
To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria:
Minimum Criteria
You will have achieved 5 GSCEs at grade A-C, including English and Maths (or equivalent qualification).
On enrolment onto the apprenticeship (September 2026) you will be at least 18 years of age, not be in full-time education or receiving of funding for other learning programmes.
You will need a full UK Right to Work for the duration of the apprenticeship, and have valid and eligible residency status and be a resident in the UK for 3 years before the start of the apprenticeship
In addition your CV should show us
Good attention to detail
No prior specialist experience required but an Interest in IT, service management or asset management would be ideal so use your CV to showcase your interest!
Why You'll Love Working With Us:
Flexibility : Work your way - hybrid, or in-office
Wellbeing : [Health plan, gym memberships, mental health support]
Growth : We invest in your future with [courses, mentorship, promotions]
Culture : Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
How to apply
To apply, please upload a current CV, which includes your qualifications. If you are still studying add your predicted grades.
Benefits
Health insuranceVision insurancePaid time offFlexible schedule
Additional Information
Looking for a new challenge?
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
IT Asset Manager (Apprentice)
Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture.
We're not just hiring - we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: Initially a Fixed term contract for 24 months to cover the lifetime of the apprenticeship. On successfully passing your apprenticeship qualification, we are committed to offering a suitable permanent position.
Working hours: 35 hours per week is full time. As an apprentice you will be spending 20% of your time on off-the job learning, which includes attending lectures/tutorials with your training provider.
Salary: £26,936
Location: London, Exchange Tower
Reporting to: Service Management Manager
By joining our team, you'll enjoy the best of both worlds - hybrid working and the collaboration of a great office environment. Our hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
Financialombudsman · London - Exchange Tower