Engineer Manager, Engineering Productivity & Cloud Infrastructure

About the role

Baton is Ryder 's in-house product development group focused on harnessing emerging technologies to redefine transportation and logistics. With $10B in freight under management, our technology reaches every part of the U.S. economy. We design and ship category-defining software that enables Ryder and its 50,000+ customers-including some of the world's most well-known brands-to plan and execute freight intelligently, efficiently, and cost-effectively. Our work includes everything from customer-facing software to the data platform that will power the next era of innovation at Ryder. Baton's mission : enable supply chain on autopilot. Ryder acquired Baton in 2022 to power its next wave of digital products. We operate at startup speed, with Fortune 500 reach. If you have a passion for solving complex problems and creating impact for the engine of the American economy, you'll love it here. Role: Engineering Manager, Engineering Productivity & Cloud Infrastructure Location: Hayes Valley, San Francisco, CA Basic Job Details Job Type: Full Time Work Model: Hybrid Remote Days: Monday & Friday Office Days: Tuesday, Wednesday, Thursday Job Description We're looking for an Engineering Manager to lead our Engineering Productivity (EngProd) & Cloud Infrastructure team - the platform team whose customers are every other engineer at Baton, and the team responsible for our cloud infrastructure, security, and networking partnership with Ryder. You'll own the people, roadmap, and execution of EngProd as we scale from a small, scrappy infrastructure pod into the durable engineering-leverage function that powers a 50+ person engineering organization and Ryder's broader technology investments. This role is equal parts people leader, technical strategist, and cross-functional operator. You'll coach and grow a tight-knit team of engineers, define and own a 12-18 month roadmap that compounds across every other pod (DaPla, ML, ProPla, Radius, CVIZ), and be the voice of Engineering productivity in baton engineering and cross-org planning. You'll inherit a real engineering function with momentum - and the opportunity to define what "world-class engineering productivity" looks like at the intersection of a fast-moving startup and a Fortune 500 company. This is ideal for an experienced engineering leader who has come up through infrastructure / platform / devex / SRE, who genuinely loves building teams, and who is energized by making other engineers dramatically more effective.

Responsibilities

• People Leadership & Team Development:
• Lead, mentor, and grow a team of high performing engineers.
• Run performance reviews, calibration, career-path conversations, and PD chats. Set and hold a high bar.
• Own hiring for the pod - partner with recruiting on sourcing, calibration, and closing top devops / platform / infra talent.
• Build a culture of ownership, customer-empathy (engineering is your customer), and continuous improvement.
• Roadmap & Strategy:
• Own the EngProd 12-18 month roadmap. Translate company-level OKRs into a prioritized backlog of investments.
• Build a structured intake and prioritization process across pods, treating other engineering teams as customers with real needs and real tradeoffs.
• Drive Engineering-as-a-Product thinking - every initiative should have a clear customer (another pod), a measurable outcome, and a leverage story that compounds across multiple pods.
• Champion paved-road tooling and self-service over bespoke, one-off solutions - make the right way the easy way.
• Champion measurement: stand up the Engineering Excellence KPIs, dashboards, and metrics that let Baton manage what it cares about (CI duration, deploy frequency, MTTR, cost per service, etc.).
• Execution & Cross-Org Communication:
• Run sprint planning, project planning, and milestone tracking. Maintain a healthy roadmap and risk register.
• Represent EngProd in EngStaff and cross-pod syncs. Communicate status, risks, and tradeoffs to executive stakeholders with clarity and confidence.
• Partner with TPMs and peer engineering managers (DaPla, ML, ProPla, Radius, CVIZ) to negotiate scope, unblock dependencies, and deliver value.
• Technical Leadership:
• Drive and review engineering specs. Weigh in on architectural decisions for CI/CD, testing infrastructure, observability, cloud infra, IaC, secrets/IAM, and developer tooling.
• Own Ryder relationships for cloud infrastructure, security, and networking - navigating enterprise constraints while preserving startup velocity.
• Partner with the Technical Support organization on issues and escalations
• Stay technically credible enough to lead - without becoming the bottleneck. Empower senior engineers to own their domains.
• Partner with our other Platform pods to ensure EngProd investments compound across the broader Baton platform.

Requirements

• 8+ years of engineering experience, including 4+ years directly managing software / infra / devops / SRE engineers.
• Track record

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