As an Administrator, you will provide a full range of administrative support to the service, helping ensure the smooth day-to-day running of operations.
You will act as the first point of contact for clients, visitors and professionals, providing a welcoming and professional service while supporting the wider team with a range of administrative duties.
Responsibilities
Act as the first point of contact for clients and visitors to the service
Coordinate responses to enquiries made via telephone, email, text and website
Administrator at Recoveryfocus
Support service users through referral pathways, including booking appointments and signposting
Maintain electronic and manual appointment systems and referral information
Ensure accurate data entry using systems such as Excel, Access, Theseus and other databases
Prepare meeting and training rooms and coordinate room bookings where required
Attend meetings and take minutes when required
Maintain accurate records in line with organisational policies and audit requirements
Support stock control, stationery ordering and general housekeeping within the service
Assist with petty cash administration and reconciliation
Support campaigns, events and service projects as required
Provide support and cover for colleagues where appropriate
To Succeed in This Role, You'll Need
Requirements
NVQ Level 2 in Business Administration (or equivalent) or demonstrable related experience
Proficiency in Microsoft Office programmes
Strong administrative skills, including experience using electronic monitoring and recording systems
Ability to collate and disseminate information effectively
Previous experience in a customer-facing administrative role
Knowledge of quality systems and audit requirements
Experience in cash handling, petty cash reconciliation and general administration duties
Our Values
At Waythrough, we are guided by our workplace values:
Kindness - Be generous, caring and compassionate
Courage - Be bold, trust and commit
Respect - Everyone deserves dignity
Benefits
We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:27 days' annual leave, rising to 32 after 1 year (plus bank holidays)Pension scheme with 4.5% employer contribution, matched up to 6.5%Life assurance (3× annual salary)Enhanced sick pay and family-friendly payBirthday leave and the option to buy up to 5 extra days' annual leaveProfessional fee reimbursement for relevant qualifications24/7 online GP access and Employee Assistance ProgrammeRecognition and long service awards via our Way to Go and Aspirations portals£500 Recommend a Friend bonusCycle to Work scheme and Credit Union membershipDiscounts via Blue Light Card, Charity Discounts, Extras and Tickets for GoodFree will writing service and wellbeing initiatives throughout the yearInclusion and accessibilityWaythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.ukClosing Date:2026-06-12Health insuranceEquity / stock optionsPerformance bonus
Additional Information
Location: Carlton Street, 8-10 Carlton Street, Halifax, Calderdale, HX1 2AL
Working Hours: 37 hours per week
Contract Type: Permanent
Salary: £25,877.80 - £30,868 per annum
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.
Recoveryfocus · Calderdale Recovery Steps - Carlton Street