Software Developer

About the role

At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and expertly. Business Overview The CRM support group is part of IS division and provides support for Customer Relationship Management and Marketing applications for Fidelity Investments Canada. Reporting to the CRM Support Team Manager, the software developer is responsible for development and support of Customer Relationship Management and Events Management technical solutions for Fidelity Canada. This includes support of existing CRM and Marketing tools, evaluation and development of new solutions based on specific business requirements and rotating on-call support for SalesForce.com and Marketo applications. How You'll Make an Impact Develop LWC/Apex/Visualforce in Salesforce platform and document process Front-end Development LWC Develop Einstein Analytics / Tableau CRM components Lead in definition and estimation of project work packages, including systems design specifications, overall testing, and implementation plans Develop and configure event management tool (Marketo) Complete required unit-testing, and cooperate with other IS and business teams to ensure timely, efficient, and errors-free implementation Participate in planning and execution of CRM and Events Management tools upgrades and migrations Participate in CRM support schedule, work on incident and enhancement/maintenance tickets assignments and deliver excellent technical support Proactively promote enhancements to departmental processes, technical and business solutions Maintain solid understanding of business needs and participates in planning and execution of technical presentations and demos for our business partners