Infrastructure Lead - Cloud & Hosting Service

About the role

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com At Toll we connect people and products. You will contribute to this by: - The ideal candidate would be experienced in Azure & AWS Cloud technology (Azure Primary & AWS Secondary), with a firm understanding of emerging technologies, platforms, and applications, and ability to customize them to help our business become more secure and efficient. - Lead the team and Drive the Technological Enhancements aligning to organisations objectives. - Meet and Lead the team in meeting yearly KPIs and Deliver/Participate in Projects. - Manage and Govern Managed Services Team for Operations - Extensive knowledge of cloud maintenance and implementations. - You will be reviewing existing architecture on Cloud and building the infrastructure to support the application as it migrates following established best practices. - You will help automate environment deployments by using of IaC and automated CI/CD pipeline tools. This calls for good experience around Jenkins, SVN, GitHub etc, - You will take a holistic view of the environment to identify common infrastructure components. - Provide technical leadership in design, implementation, and ongoing operation of Cloud Computing. Create deep technical relationships with cloud compute providers and generate cost effective resource utilisation. - Strong customer focus in resolving customer and service level issues, as well as maintaining a high level of reliability and serviceability of the platforms managed. ACCOUNTABILITIES 1. Implement and participate in Solution Design for Cloud Solutions 2. Project/New Implementations on Cloud Environments like AWS, Azure etc. 3. Participate in Cloud Initiatives like Migration from On Premises, Security Initiatives etc., 4. Azure Cloud Security Azure WAF, and Azure Firewall Manager 5. Defining Baseline Policies and follow the standards defined by AWS Well Architectural Framework 6. Cost Optimisation Finance & Budget Management for Cloud Services 7. Working with Stakeholders to Follow the Security Model and Cost Optimisation initiatives. 8. CI/CD (Continues integration and Continues Deployment for Toll Application 9. DevOps Tools/Automation: CloudFormation, Azure DevOps,Terraform, Jenkins, GoCD, Git/Gitlab, Ansible ,Splunk, Lambda, Docker, ARM etc. 10. Scripting Python or JSON/YAML or PowerShell etc. 11. Added Advantage if experience on AWS Workspaces, Azure etc. PRIMARY RESPONSIBILITIES AND DECISIONS/ LEVEL OF AUTHORITY 1. Planning, Designing, Developing and Implementing Cloud-based applications 2. Managing cloud environments in accordance with company security guidelines 3. Participate in Project Lifecycle implementation, Documentation and handover to BAU Team. 4. Research and develop proof-of-concepts projects to validate new solutions 5. Follow exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity 6. Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures 7. Ensure service implementations meet Toll practices and policies. 8. Follow all ITIL Best Practices for Incidents, Requests, Tasks, Change etc. 9. Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures 10. Managed & Follow Shift Roster as per Business Requirements and available On-call Support as needed. Participate in Major incidents and Root Cause analysis. PRE-REQUISITES: (Broadly define the type of relevant experience essential to perform the job role List any technical/specialised/professional skills and knowledge needed to achieve the job's accountabilities Adapt things like number of years' experience, qualifications to your national context) In order to succeed in this role, it is expected that you will have: Knowledge/Experience - 6-10yrs years' experience in in IT system administration - Experience in Azure & AWS cloud infrastructure services - Understanding of ITIL practices Technical/Professional Skills required Qualifications - BE /B.Tech/MCA Certified Azure Solution Architect / Azure Certified professional ESSENTIAL PERSONAL ATTRIBUTES KEY PERFORMANCE INDICATORS Success in this role will be measured through a balance of quantitative and qualitative performance measures/KPIs that are aligned to the job group Key Result Areas (refer to the PPG Manager workbook to understand the performance standards required for your role - Job Family & Job Group). These will form part of your annual objectives: - KEY RELATIONSHIPS (List the internal and external r