From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our
Requirements
Proven track record in delivering an excellent service
People Management
Continual Service Improvement
Excellent problem-solving skills with the ability to identify root cause and implement controlled changes
Can demonstrate a passion for personal development, must be flexible in their approach to travel and projects undertaken
Excellent time management skills with the ability to manage conflicting priorities
Previous experience in leading a technical support team
We're obsessed with making this the best job you've ever had!
We want our teams to love working here, so we've created some incredible perks for you to enjoy:
Have confidence in your health with our offered Medical Aid Scheme.
Invest in our competitive Personal Pension plan and help set you up for your future.
Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
Further your professional development with our Tuition Reimbursement Schemes
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
Benefits
Health insuranceFlexible scheduleParental leave
Additional Information
We are currently looking to recruit a talented Support Team Leader who can manage and motivate the team, has a passion and desire for customer service and excels in their role.
This role involves the day-to-day management of a Technical Application Support team. As Team Leader you will be responsible for ensuring the team performs to the highest levels and SLA commitments are met with exceptional customer service. You will need to have strong communication skills, both written and verbal, and the ability to take ownership of incidents, whilst ensuring issues are being prioritized and resolved effectively.
This role will be a player/lead role where you will be expected to work on client tickets as well as leading the team.
The role is working UK hours between 08:30 to 18:00 Monday to Friday. In addition, the role adheres to UK public holidays, allowing you to take leave on UK public holidays in place of recognised South African public holidays.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation . Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.
Role and Responsibilities:
Managing day to day support services ensuring that all customer issues are prioritised, triaged and resolved as effectively as possible
Working to business objectives
Ability to Lead and develop staff, ensuring high standards are consistently preserved, recognising strengths and weaknesses and acting on them. Mentoring and coaching staff is critical to the role as is maintaining high morale
Point of contact for team and escalations
Ensuring Customer Satisfaction targets are exceeded
Ensuring training plans are clear and output driven
Ensuring all SLA's are adhered to
You will be able to:
Demonstrate excellent customer service skills
Effectively manage a team whilst maintaining positive working relationships
Show flexibility in the role and lead teams at different sites
Develop effective working relationships with the client
Demonstrate strong written and verbal communication skills
Ensure knowledge Management is improved
Understand and articulate the company's goals and strategies to the team
Mrisoftware · Cape Town, South Africa