Learning Technology Specialist (LMS Platform & Integrations)

Responsibilities

• Enhance the learner experience across the AVEVA Learning Academy - improving navigation, discovery, enrolment flows, and overall usability.
• Administer and maintain the LMS platform (Thought Industries): users/audiences, catalogs, enrolments, learning paths, user gamification, reporting, and configuration - identifying opportunities to streamline and improve.
• Partner with the LMS Owner and Learning Solutions Managers to deliver platform improvements, operational excellence, and a reliable release/maintenance approach.
• Build and maintain integrations with third-party systems using REST APIs and webhooks, supporting automation and scalable operations.
• Support platform operations and vendor coordination, including maintenance window planning, stakeholder communications, and vendor ticket escalation.
• Triage and resolve support tickets within agreed SLAs (internal and external), performing root-cause analysis and implementing preventative fixes.
• Maintain platform health and security hygiene: stay current on vendor updates, evaluate impact on customizations, and help implement improvements that strengthen security and functionality.
• Enable internal adoption: create guidance and deliver training to AVEVA teams on LMS capabilities, learning workflows, and best practices.
• Contribute to learning technology best practices: stay current on trends and share actionable recommendations with the Learning Excellence team.
• Support learning content operations (as needed): create reusable e-learning templates for rapid authoring and support publishing workflows using agreed standards and templates.
• Essential requirements
• Proven experience administering an enterprise LMS (Thought Industries preferred).
• Strong technical aptitude for learning platforms: configuration, troubleshooting, reporting, and operational support.
• Working knowledge of SCORM and e-learning packaging/standards.
• Hands-on experience with REST APIs / web services (e.g., GET/POST/PUT) and integration troubleshooting.
• Strong understanding of customer education in a software environment (learning journeys, onboarding/adoption, certification, measuring learning impact).
• Experience with Microsoft 365 tools; familiarity with automation tooling such as Power Automate.
• Excellent communication skills (written and verbal) and confidence working with technical and non-technical stakeholders.
• Strong attention to detail, structured problem-solving, and a proactive "fix and improve" mindset.
• Ability to work independently and collaboratively across a global organization.
• Solid project coordination skills (planning, prioritization, stakeholder alignment, delivery).

Requirements

• Front-end customization skills: HTML, CSS, JavaScript (maintaining and extending LMS UI customizations).
• SQL and analytics/reporting experience (data extraction, dashboards, KPI tracking).
• Familiarity with SSO concepts (SAML/JWT) and identity integrations (in partnership with IT).
• Experience with development tooling (e.g., Git, Visual Studio/VS Code) and basic release/change management.
• Understanding of web fundamentals (cookies, CORS, browser debugging, environments).
• Knowledge of eCommerce / online payment integrations.
• Familiarity with AVEVA products / industrial software (helpful, not required).
• Experience with rapid authoring tools and creating reusable e-learning templates.
• Commercial at AVEVA
• If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.
• Find out more: https://www.aveva.com/en/about/careers/
• UK Benefits include:
• Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.
• It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country

Benefits

Additional Information

AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title: Learning Technology Specialist (LMS Platform & Integrations) Location: Cambridge, London, Derry, Madrid, Frankfurt or Gallarate Employment Type: Full-time The job As a Learning Technology Specialist (LMS Platform & Integrations), you'll join the Learning Excellence team within Global Customer Success. You'll partner closely with our Technical Learning stakeholders to enhance the AVEVA Learning Academy, helping deliver modern, scalable, high-quality learning experiences for customers and partners across AVEVA's product portfolio.

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