One-year experience in a customer service position, preferably in health care
One year switchboard experience preferred
Skill in oral and written communication.
Ability to handle emergency situations in a calm and efficient manner.
Ability to work under pressure with frequent interruptions.
Ability to exercise tact and diplomacy.
Telephone Operator FT at Gbmc
Principal Duties and Responsibilities:
Acknowledges and processes calls quickly and efficiently.
Operates Hospital paging systems and executes translation changes.
Executes emergency procedures, evaluates repair problems, determines appropriate actions and reports if necessary.
Provides pertinent information to various personnel within the Hospital.
Monitors and controls various station user features.
Maintains accurate information in numerous forms, such as reference material, directory listings, equipment and communications logs, and patient telephone service records.
Maintains various records pertaining to traffic and unusual happenings.
Answers Help Desk Calls after hours
Opens Helpdesk tickets
Pages MIS On call Person
Resets Meditech passwords
All roles must demonstrate GBMC Values:
Respect
I will treat everyone with courtesy. I will foster a healing environment.
Treats others with fairness, kindness, and respect for personal dignity and privacy
Listens and responds appropriately to others' needs, feelings, and capabilities
Excellence
I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.
Meets and/or exceeds customer expectations
Actively pursues learning and self-development
Pays attention to detail; follows through
Accountability
I will be professional in the way I act, look and speak. I will take ownership to solve problems.
Sets a positive, professional example for others
Takes ownership of problems and does what is needed to solve them
Appropriately plans and utilizes required resources for various job duties
Reports to work regularly and on time
Teamwork
I will be engaged and collaborative. I will keep people informed.
Works cooperatively and collaboratively with others for the success of the team
Addresses and resolves conflict in a positive way
Seeks out the ideas of others to reach the best solutions
Acknowledges and celebrates the contribution of others
Ethical Behavior
I will always act with honesty and integrity. I will protect the patient.
Demonstrates honesty, integrity and good judgment
Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
Results
I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.
Embraces change and improvement in the work environment
Continuously seeks to improve the quality of products/services
Displays flexibility in dealing with new situations or obstacles
Achieves results on time by focusing on priorities and manages time efficiently
Pay Range
$17.24 - $23.91 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.
Equal Employment Opportunity
Benefits
Health insuranceVision insurance
Additional Information
Under direct supervision, is responsible for the answering, screening, and routing of all incoming, outgoing, and interoffice calls. Receives and processes clinical codes and hospital emergencies by notifying appropriate personnel, following established protocols and procedures. Answers after-hours calls for physician practices, paging on call providers as necessary. Receives concerns regarding pager and telephone equipment failures and notifies proper departments for resolution. Monitors alarms for maintenance and facilities. Education:
High school diploma or equivalent
Licensures/Certifications:
N/A
Gbmc · Gbmc Hospital