The Assistant Front Office Manager is responsible for overseeing and supervising the operations of the Front Desk, PBX, Guest Services, Bell, Door, Concierge and Night Audit:
Ensures that all Front Office Policies and Procedures are adhered to
Ensures VIP procedures are being met or exceeded on a daily basis for all Sofitel Le Club Members /VIP Guests
Coordinate the Arrival, Stay and Departure experience for all Sofitel Le Club / VIP guests to ensure a seamless experience
To understand and promote the hotel's and departmental vision
Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive Colleague relations
Develop and maintain standards for the department, while adhering to Accor's standards
Provide direction and support to Guest Relations Managers, Front Office supervisory positions and Heartist in their daily tasks relating to their roles
Ensure that all Front Office team have the supplies needed to perform their duties
Communicate and liaise effectively with other leaders in the department and hotel
Creates an environment that allows Heartist to achieve job fulfillment and provide a path for career development with Sofitel Hotels & Resorts. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
Responsible to balance operational, administrative and Heartist needs
Responsible for ensuring consistency in exceeding guest service expectations
Energize the brand by promoting our Guest loyalty program: Le Club
Ensure proper staffing and scheduling of all Front Office Ambassadors in accordance to productivity guidelines
Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation
Reviews arrival reports and VIP's to ensure all special requirements are met or exceeded
Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Office Heartist.
This salary range for this position is $68,000.00 - 72,000.00 a year
Your experience and skills include:
Candidate must possess a minimum two-year experience in a supervisory role in an upscale hotel along with strong organizational skills and the ability to work independently.
Excellent verbal and written English skills; second language a plus, French preferred.
Excellent interpersonal, communication, organizational, and computer skills.
Willingness and ability to work a flexible schedule to meet business demands.
Assist with additional projects or requests as needed.
Your team and working environment:
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. All your information will be kept confidential according to EEO guidelines.
Why work for Accor?
When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity
to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping...).
Benefits
Employee Discount Travel ProgramEmployee Assistance Program (EAP)Extended healthcare plan coverageOpportunity to develop your talent and grow with the Company.Health insuranceVision insuranceFlexible schedule
Additional Information
Sofitel New York is looking for an Assistant Front Office Manager who is an enthusiastic, hospitality-oriented professional to oversee all front desk operations, providing outstanding service to ensure total guest satisfaction in compliance with company policies and procedures. Establish and support a high level of cooperation and teamwork in all areas of the Front Desk and among other departments.
Accorhotel · New York, NY