Business Analyst

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Job Profile Summary:
• Implements system requirements and performs routine data analysis to ensure data management objectives within a work unit are met.
• Job Description:
• Position Salary Range:
• $54,375 - $70,000 per year; offer dependent on experience
• Student Success Innovations seeks a Business Analyst to support enterprise technologies that power student services and academic operations, with a focus on ASU's Enterprise Salesforce ecosystem, including Case Management, Knowledge, Mogli SMS, and custom applications.
• This position does not perform Salesforce configuration. Instead, it focuses on requirements definition, stakeholder alignment, and documentation, working closely with technical teams to support effective implementation.
• Essential Duties:
• Defines and contributes to the scope and objectives for enhancements and new initiatives within ASU's Enterprise Salesforce Org, partnering with stakeholders and technical teams to deliver solutions that meet academic and operational needs.
• Consults with faculty, academic college staff, and university service units to understand business needs and identify process improvement opportunities; conducts requirements gathering and solution analysis to support those needs.
• Elicits, analyzes, and documents user requirements through interviews, stakeholder meetings, workflow analysis, use cases, and user stories.
• Develops and distributes pre-session materials, facilitator guides, and post-session summaries that communicate platform changes, gather stakeholder input on proposed functionality, and document decisions and open items for follow-up.
• Serves as a liaison between academic and administrative stakeholders and Salesforce technical teams, ensuring clear communication and alignment throughout the solution lifecycle.
• Collaborates with development teams to review technical specifications and confirm alignment with documented business requirements.
• Supports ongoing system maintenance activities by identifying needs, coordinating with technical teams, and validating updates to ensure platform s

Additional Information

Job Profile: Business and Data Analyst 2 Job Family: Business and Data Analytics Time Type: Full time Max Pay - Depends on experience: $70,000.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date.

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