Recruit, develop, inspire and lead a team to effectively execute the responsibilities and expectations of their role.
Champion efforts to process improve department operations through gap analysis and leverage talent to create and execute actionable plans within budget parameters.
Make complex decisions and recommendations under limited directions. Use a high degree of initiative and independent judgment.
Build and use effective working relationships within own department and across departments, functions, and geographic reporting lines.
Oversee associate engagement efforts and leverage the team to drive activities for the department to include various meetings.
Track performance against internal standards, SLAs, and external/industry benchmarks, using budget, forecasting, capacity planning, and workforce optimization best practices.
Oversee the management of metrics with a focus on continuous improvement initiatives.
Respond well under pressure and leads all levels effectively through adversity and ambiguity as a normal business condition.
Partner with Client Advisors and Team Leads in the establishment and oversight of new procedures (SOPs - Standard Operating Procedures) to address areas requiring improvement.
Deliver against defined organizational goals of talent, strategy, and results aligned with the annual operating plan.
Ensure the team has the training, tools, processes and methodologies needed.
Lead and manage change in an environment that is transforming and maturing.
Create a "one Fiserv" approach to Card Services.
Develop high-potential talent, maximizing talent capabilities and building world-class teams.
What you will need to have:
Bachelor's degree or equivalent work experience.
5+ years of management experience which includes but is not limited to resource management, reporting, associate development and performance management.
5+ years of Disputes or Customer Service environment preferably within the FINTECH or Financial Services Industry, driving and direction results in a world-class operations environment.
I have knowledge to direct day-to-day operations through planning and delegation of work.
Exceptionally strong and effective written and oral communication skills; strong ability to articulate and promote ideas, plans, and results to all levels.
Ability to effectively influence, communicate and work with all levels of the organization and with clients as necessary.
Strong organizational skills.
What would be nice to have:
Industry Knowledge
Experience with Network disputes
Measurement of Effectiveness
Excellent Communication
Travel required:
Percentage/frequency of travel up to 20-30%
Benefits
Health. Medical, dental, vision, life insurance, and disability optionsFlexibility. Flex scheduling eligibility after 180 days of employment, hybrid work arrangementsWork/Life Balance. Paid time offFamily Time. Parental bonding leaveRetirement. 401(k) plan with company matchingEducation. Tuition reimbursement, internal eLearning training and development portalInvestment. Employee Stock Purchase PlanAnd more!This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Thank you for considering employment with Fiserv. Please:Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).Our commitment to Equal Opportunity:Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for emplHealth insuranceDental insuranceVision insurance401(k)Equity / stock optionsParental leave
Additional Information
Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Fraud & Disputes Manager
What does a Fraud & Dispute Manager do?
The Fraud & Dispute Manager is a vital role in the Fiserv Issuer Dispute Operations organization that significantly contributes to its overall business success. The role will be accountable for a business unit to ensure that all business objectives are achieved. The person in this role is responsible for all aspects of initiating and executing strategies to drive toward the successful achievement of critical functions and objectives for our customers and associates.
Fiserv · Omaha, NE